Senior Technical Support Engineer
Senior Technical Support Engineer - Empowering the technology that protects your community
Deliver essential IT support for modern policing—empowering the systems and infrastructure that frontline officers and staff rely on every day. As a Senior Technical Support Engineer within Avon and Somerset Police, you'll play a critical role in ensuring our technology operates efficiently, securely, and without interruption.
This is more than just a technical role - you’ll work within a dedicated IT team, resolving complex technical issues, improving system resilience, and driving service excellence across a range of critical platforms.
Join us and use your expertise to help make our communities safer, smarter, and more secure.
The role:
- Configure and support network infrastructure: VPNs, routing, VLANs, firewalls, and SD-WAN solutions
- Administer and maintain Windows Server platforms
- Use remote deployment tools for application and device rollouts
- Install, maintain, upgrade server hardware and VMware
- Produce and maintain clear documentation for systems, procedures, and configurations
- Designing, implementing, and supporting technical systems and solutions
- Installing, configuring, and optimising infrastructure and applications
- Collaborate with third-party suppliers and provide expert technical advice and guidance.
- Assess and enhance existing processes to drive innovation and continuous improvement within the team.
- Recommend and implement service enhancements using industry best practices to mitigate risk.
Skills and Experience:
- Proven experience covering patch management, system upgrades, and driving continuous service improvement initiatives.
- Minimum of 5 years working in a professional IT environment
- Strong technical acumen with a deep understanding of computing technologies—going beyond typical end-user knowledge to deliver effective troubleshooting and system insights.
- Exceptional communication and interpersonal skills, with a track record of working collaboratively across teams and building strong professional relationships.
- A proactive and resourceful approach to problem-solving, with the ability to anticipate issues and implement effective solutions.
- Highly organised, with a structured and methodical approach to managing workloads and competing priorities.
- Strong understanding of Windows Server environments and core services
- Familiarity with remote deployment and endpoint management tools
- Good understanding of backup solutions and disaster recovery best practices
Additional Information:
This role is 100% working on-site.
Occasional travel is required across the South West region
In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: Talentpolicestaff@avonandsomerset.police.uk
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
Shortlisted candidates will have the opportunity to participate in an introductory conversation with the hiring manager before proceeding to a formal interview.