Senior Technical Support Engineer

Senior Technical Support Engineer - Empowering the technology that protects your community

Deliver essential IT support for modern policing—empowering the systems and infrastructure that frontline officers and staff rely on every day. As a Senior Technical Support Engineer within Avon and Somerset Police, you'll play a critical role in ensuring our technology operates efficiently, securely, and without interruption.

This is more than just a technical role - you’ll work within a dedicated IT team, resolving complex technical issues, improving system resilience, and driving service excellence across a range of critical platforms.

Join us and use your expertise to help make our communities safer, smarter, and more secure.

The role:

Configure and support network infrastructure: VPNs, routing, VLANs, firewalls, and SD-WAN solutions
Administer and maintain Windows Server platforms
Use remote deployment tools for application and device rollouts
Install, maintain, upgrade server hardware and VMware
Produce and maintain clear documentation for systems, procedures, and configurations
Designing, implementing, and supporting technical systems and solutions
Installing, configuring, and optimising infrastructure and applications
Collaborate with third-party suppliers and provide expert technical advice and guidance.
Assess and enhance existing processes to drive innovation and continuous improvement within the team.
Recommend and implement service enhancements using industry best practices to mitigate risk.

Skills and Experience:

Proven experience covering patch management, system upgrades, and driving continuous service improvement initiatives.
Minimum of 5 years working in a professional IT environment
Strong technical acumen with a deep understanding of computing technologies—going beyond typical end-user knowledge to deliver effective troubleshooting and system insights.
Exceptional communication and interpersonal skills, with a track record of working collaboratively across teams and building strong professional relationships.
A proactive and resourceful approach to problem-solving, with the ability to anticipate issues and implement effective solutions.
Highly organised, with a structured and methodical approach to managing workloads and competing priorities.
Strong understanding of Windows Server environments and core services
Familiarity with remote deployment and endpoint management tools
Good understanding of backup solutions and disaster recovery best practices

Additional Information:

This role is 100% working on-site.

Occasional travel is required across the South West region

In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: Talentpolicestaff@avonandsomerset.police.uk

To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.

Shortlisted candidates will have the opportunity to participate in an introductory conversation with the hiring manager before proceeding to a formal interview.