PSD Alliance Complaints Handler / Investigator
PURPOSE
The purpose of the role is to enable Dorset and Devon and Cornwall Police to comply with the complaints handling and investigative requirements introduced on the 1st February 2020. This role will be responsible for the resolution of the majority of public complaints dealt with by the Professional Standards Department where the ‘special requirements’ are not met.
The postholder will be expected to:
- Review and resolve public complaints, by engaging with complainants to identify reasonable and proportionate investigative steps to resolve the complaint.
- Obtain relevant information or evidence by seeking accounts from officers, staff or witnesses. Researching force systems, legislation, policy and procedures and if needed securing and assessing BWV or CCTV.
- Maintain accurate records, relevant decisions and rationales for complaints handled or investigated and conclusions reached and provide accurate relevant information to the complainant, relevant appeal body (IOPC or OPCC) and other interested parties.
- Highlight areas for improvement regarding individual or organisational practices and procedures.
MAIN RESPONSIBILITIES
- To undertake reasonable and proportionate investigative work and enquiries in respect of complaints against police.
- To identify and make enquiries as required to appropriately ‘handle’ complaints inside and outside of Schedule 3 of the police reform act 2002 (PRA). This can include both ‘other than by way of investigation’ and also formal local investigation where the ‘special requirements’ are not satisfied.
- To obtain clear and concise witness accounts, identify and pursue lines of enquiry and obtain/collate all relevant evidence from various sources both within and outside the Police Force.
- To provide complaints handling and investigation reports or records for submission to the Determining Officer.