Communications Support - Fleet Services
Job Title: Communications Support - Fleet Services
Salary: The starting salary is £38,926, which includes allowances totalling £2,928.
The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Marlowe House
About Fleet Services
The police vehicle fleet is an important physical asset. It enables officers and staff to do their job, carries key equipment required, and provides safe transportation for the public / prisoners.
The role of Fleet Services is to keep the Met mobile, ensuring we can detect, respond to, and prevent crime whilst building public trust and confidence. Fleet Services are committed to leading with innovation, responsibility and environmental consciousness, striving for a fleet that is safer, smarter and cleaner, with a focused approach as follows:
- We will manage responsibly to deliver an excellent service and achieve value for money
- We will deliver strategies to manage the fleet efficiently and effectively
- We will deliver a fit-for-purpose, flexible and available fleet
The complex needs of modern policing requires a wide range of vehicle types. We operate a fleet of over 5,200 assets on the road and river, as well as over 1,000 pedal cycles. London is the most complex and diverse city in the UK, and our fleet is reflective of that. We currently have over 220 different types of vehicles supporting all operational commands including armed response vehicles, HGVs, patrol cars, motorbikes and pedal cycles.
Customers can be broadly grouped into three strategic pillars – Frontline Policing, Met Ops & Performance, and Counter Terrorism / Specialist Operations. Collectively this covers pan London requirements as well as national CT responsibilities.
The overall fleet requirements and volumes are owned and governed by operational leaders at the Strategic Fleet Board. Operational teams are accountable for the volume of fleet required to undertake their roles, and Fleet Services support and enable effective decision making through provision of information and technical / industry knowledge.
Key responsibilities
- Communications Approach – support the team lead with the development and implementation of the customer communications / engagement approach for Fleet Services, working across the CRM team and other Fleet Services teams
- Research – undertake research both across the MPS and wider industry on communications and engagement approaches, with a focus on fleet management or similar operational offerings
- Communications Products / Channels – lead the development of specific communications / engagement products, through various channels including on-line, e-mail, and face-to-face. Develop drafts and share with senior colleagues across Fleet Services to ensure that they meet the needs for the purpose of the communication
- Innovate – try to push the boundary for how Fleet Services communicates with customers, ensuring that Fleet take advantage of any innovative and different forms that may be available in the MPS
- Fleet Presence online – ensure that the Fleet presence on the intranet / SharePoint / other digital forms in the MPS is effective and up to date. Take part in regular reviews of the content and ensure mistakes are corrected as soon as possible e.g. out of date contact numbers
- Suppliers – where required, engage with supplier teams to ensure that the overall Fleet Service is being described appropriately. Work with other teams to ensure that the most effective customer support arrangements are in place, whether that is directing users to Fleet Services directly or out to suppliers
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.
Completed applications must be submitted by 23:55 on 19th June 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 to 2 weeks after the closing date.
Following application review, successful candidates will be invited to interview. Interview dates will commence 2 to 3 weeks after hiring manager review.