Command and Control Officer
Post Title: Command and Control Officer
Contract type: Perm
Rank/grade: C
Salary: Starting Salary £30,190 plus £6,710 London Weighting + 23% Unsocial Hours Allowance + 10% Contract Hours
Directorate/department: Local Policing Directorate
Vetting level required: RV/CTC (find out more here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)
Location: Bishopsgate Police Station
This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff Member you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those with disabilities and long-term conditions, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
About the team
The Force Control Room is the hear of operation policing, acting as the first point of contact for emergency and non-emergency incidents. Our dedicated team works 24/7 to support front-line officers and the public, making quick, informed decisions in a high-pressure environment.
We are a close-knit, professional team with a strong sense of purpose and collaboration. The Force Control Room plays a critical role in delivering public safety and we pride ourselves on our resilience, adaptability and commitment to service.
About the role
As a Command and Control Operator, you will handle incoming calls from the public, internal staff, and partner agencies, assessing risk, prioritising incidents, and deploying resources accordingly. You will work with a wide range of information systems to ensure accurate logging and effective support for operational policing.
This role requires strong communication skills, sound judgement under pressure and the ability to manage multiple priorities in a dynamic environment. Full training will be provided, and ongoing development opportunities are available for those looking to progress in a fast-paced policing
Responsibilities
In this role, you will be:
- Receiving and triaging emergency and non-emergency calls, applying THRIVE+ assessments.
- Recording incidents accurately on Command and Control systems (CAD, Niche etc.)
- Deploying and coordinating resources in line with policy and operational need.
- Communicating clearly and effectively via radio and telephone with officers and staff.
- Supporting critical incidents and safeguarding concerns through accurate information handling and escalation.
Requirements
For this role, we need you to have experience of:
- Excellent communication skills.
- Ability to work under pressure.
- Strong keyboard and IT skills, with proficiency in Microsoft Office applications and the ability to quickly learn and adapt to new software systems.
This vacancy is open only to those who have the right to work in the UK.
If you would like to discuss the role please contact: HRServices@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role.
The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
The closing date for applications is 15th June 2025
Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 7th July 2025.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via HRServices@cityoflondon.police.uk
Benefits:
- LGPS Pension Scheme -Local Government Pension Scheme explained - Which?
- Access to Blue Light Card scheme -Welcome to Blue Light Card
- Discounts within the Square Mile specifically for City of London Police employees
- Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
- 25 days’ annual leave + bank holidays, increasing up to 33 days with continuous service
- Season Ticket Loans
- Cycle to Work Scheme
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force has a number of Staff Support Networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply. For further information on the networks and their contact details please visit: