Senior Training Officer - Technology CSC - Counter Terrorism Policing HQ

Job Title: Senior Training Officer - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totalling £2,928.

The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Job Summary

The Senior Training Officer role will report to and work closely with the Counter Terrorism Policing Headquarters (CTPHQ) Technology Pillar Customer Service Centre (CSC) Training Manager (Band M). The primary focus of this role will be to plan, design, prepare, facilitate, coordinate and deliver a range of comprehensive learning and development technical and service support programmes specific to 100+ staff in the CSC (whether that be independently and/or in collaboration with technical subject matter experts or external training providers).

This role is also required to provide interoperable support (when required) to colleagues in the CTPHQ Technology Pillar Training Team focusing on detailed end user ICT training packages.

This role is not responsible for the line management of any staff, however will be senior in knowledge, skills and experience to the CTPHQ Technology Pillar Training Officer/s.

This post requires access to the most sensitive intelligence on a regular basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.

Occasionally required to travel to other locations nationally. Hybrid working opportunities available.

Key Tasks

The post holder will be required to do the following:

Lead on collaboration with stakeholders (Technology Pillar Support Teams, CSC, project, testers, developers, business, national/regional training function) to understand their technical training requirements and the technology to be implemented.
Assist with the development of technical and non-technical learning strategies for projects outlining plans, resources, deliverables, assumptions and risks.
Assist the CSC Training Manager in conducting technical training needs analyses, skills gap analyses, and produce training delivery strategy, training evaluations documentation and lessons learned conclusions.
Adhere to the Technology Pillar Training Team’s strategy and engagement processes.
Represent the team and CSC Training manager at meetings and Working Groups, when required, to report on progress, obtain sign off of documentation and confirm decisions and deliverables. Provide updates to the CSC Training Manager on progress, risks, issues and successes.
Lead on design and development of bespoke training courses (to national CTP standards), including lesson plans, exercise workbooks, PowerPoint presentations, support guides etc. (independently and/or in collaboration with subject matter experts).
Lead on scheduling and delivering training, where required, to agreed technical support staff/end user groups using classroom, one-to-one, coaching, remote training etc. in accordance with approved training approach.
Responsible for the programme supervision, discipline and welfare of students whilst they are on the course and to provide the necessary support and encouragement required for them and their mentors in the workplace.
Shared responsibility with other training team colleagues to keep Technology Pillar training records and skills matrix up to date and identify and submit bi-annual and ad-hoc external training requirements for the department.
Any other activities that contribute to the successful delivery of Technical training in the CTPHQ Technology Pillar.

Key Skills

The post holder must have:

Holds a current, valid, nationally recognised teaching or training qualification (e.g. Level 4 Certificate in Education and Training, Level 5 Diploma in Education and Training).
Have recent experience of: leading, developing and delivering technical and non-technical training courses/programmes.
Skilled in conducting training needs analyses, skills gap analyses, producing training delivery strategies, training evaluation documentation and lessons learned conclusions.
Ability to interpret complex technical documentation into training programmes.
Strong IT skills and a passion for learning complex modern technology to further their role
Strong organisational and multi-tasking skills with meticulous attention to detail.
Excellent effective written and verbal communication skills. Able to work with, lead and motivate others and build positive relationships with stakeholders.
Effective time management skills, able to work under pressure to tight deadlines.
A strong team player with the ability to work under own initiative.

Experience

Recent experience of delivering technical and non-technical training courses/programmes including development of associated training materials.
Experience of working on multiple priorities simultaneously.
Delivering blended and inclusive learning to various end-user groups.
Process driven individual with experience of producing process flows and instructional guidance documentation.
Evidence of attending and contributing at local, regional or national meetings / working groups.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.

This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV)] clearance.

As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 4th June 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 2 weeks after the closing date.

Following application review, successful candidates will be invited to interview. Interview dates will commence 4 weeks after the hiring manager’s review.

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