CTOC Building Manager - Local Support Services - Counter Terrorism Policing HQ
Job Title: CTOC Building Manager - Local Support Services - Counter Terrorism Policing HQ
Salary: The starting salary is £47,060, which includes allowances totalling £2,928.
The salary is broken down as £44,132 basic salary, which will increase annually until you reach the top of the scale £52,652 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: West Brompton
Job Summary
This role is a key member of the Building Management team in CTPHQ LSS, coordinating on site hard and soft facilities management and providing a locally based support team to deal with property related issues within the newly formed Counter Terrorism Operations Centre (CTOC). This role is critical in maintaining an exemplary service to senior officers, staff and partners in this most significant, operationally critical and highly sensitive building. The role will be required to work solely within CTOC and will need to be flexible and mobile.
Supporting the CTOC Senior Building Manager, this role takes responsibility for core Building Services: coordination of all soft and hard FM services; identifying opportunities for innovative improvements; developing and maintaining relationships with operational police officers, staff and partners; ensuring compliance with all relevant Health & Safety (H&S) and related regulation; helping to improve utilisation and working practices through direct support to occupying units in the adoption of ‘smarter working’; and acting as the site managers for all people moves and related activities through appropriate governance structures.
Key Tasks/Responsibilities
Under the direction of the CTOC Senior Building Manager, manage building, infrastructure and occupancy related matters.
Build and maintain positive relationships with all occupying units, including:
- Liaise with all occupying units, developing relationships with the SBL, unit commanders, head of units, partners and designated Single Points of Contact (SPOCs), understanding their property related concerns and needs
- Maintain a visible presence within CTOC at all times
- Support on all building and infrastructure related issues, providing users with confidence in the effective running of CTOC
- Act as a contact point for all occupiers, working through disputes to successful outcomes in a calm and efficient manner
- Refer unresolved disputes and issues to the Senior Building Manager for resolution
Support all Estate Transformation activity, including:
- Support all occupier related matters, including moves and restacks in line with the Joint Operations Board and appropriate internal Governance, working with delivery partners, LSS Estates and occupiers within agreed timescale, scope and budget constraints
- Contribute to the successful design, construction, handover and ‘soft-landing’ of any construction and refurbishments through collaboration with LSS Senior Management and other PSD and external project leads according to accepted gateway and delivery lifecycle standards, with a focus on the handover process from construction into live running
- Support MPS, PSD and CTOC driven change programmes, such as Smarter Working, encouraging and helping to enforce new ways-of-working e.g. shared areas, flexible working, utilisation studies, desk ratios, locker management, maximizing use of share and flexible space
- Provide local intelligence and insight to LSS Senior Management
- Arrange utilisation surveys as directed
- Maintain all property related information, following standards and accuracy guidelines
- Identify opportunities to improve buildings, bringing them to the attention of LSS Senior Management
Co-ordinate all building management and FM services delivered on site, including:
- Support the provision of hard and soft FM services to ensure effective building maintenance, working with FM colleagues, the FM Integrator and supply chain as appropriate
- Give particular focus to locker and parking management and shared areas cleanliness / quality to ensure CTOC gives a world class and professional impression to all occupiers and visitors
- Working with the Joint Operations Board and the CTOC Service Delivery Manager, implement planned preventative maintenance programmes including planned shutdowns of services and infrastructure
- Ensure all occupiers are familiar with the reporting procedures for building and infrastructure faults in line with service catalogues
- Ensure any service or maintenance issues receive prompt attention and are resolved within acceptable and agreed timescales and keep all interested parties fully advised
- Highlight requests for minor works coming from occupiers to management
- Support the implementation of any CTOC estate wide FM strategies and policies
- Maintain a flexible and mobile approach, providing support as required across CTOC
Contribute to Health & Safety and regulatory compliance within CTOC, including:
- Complete daily safety tours and periodic inspections and report using agreed templates, covering all regulatory requirements according to a given schedule
- Co-ordinate the inspection activities of specialist inspectors in H&S and other disciplines, e.g. water, waste, fire, electrical
- Monitor H&S and environmental management systems, working closely with the Senior Building Lead (SBL) and other occupiers as required
- Manage all issues identified or reported in line with PSD and MPS procedures, ensuring regulatory compliance at all times
- Undertake the role of the Premises Fire Lead (PFL)
- Undertake an annual fire evacuation
- Support the Building Security officer (BSO) with the annual lockdown test
- Facilitate a forum Building User Group (BUG) for building related, and H&S matters specific to the building to be escalated and recorded
- Ensure that all works carried out are undertaken with the correct H&S arrangements in place
- Contribute to achieving relevant H&S and environmental management and performance standards (OHSAS 18001 and others)
Vetting and STRAP
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV)] clearance.
As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires an online application form.
Completed applications must be submitted by 23:55 on 2nd June 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 2-3 weeks after the vacancy has closed.
Following application review, successful candidates will be invited to interview. Interview dates will commence 2-3 weeks after the hiring manager has completed their review.