Head of Internal Communication, Workforce Engagement and Brand
Job Title: Head of Internal Communication, Workforce Engagement and Brand
Salary: The starting salary is £80,260, which includes allowances totalling £2,928.
The salary is broken down as £77,332 basic salary, which will increase annually until you reach the top of the scale £89,320. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Based at New Scotland Yard but with regular travel to other locations across the Metropolitan Police.
Summary
This is a significant leadership role within the Met’s communication and engagement team. You will oversee two teams delivering all our corporate internal communications, workforce engagement and frontline-focused campaigns.
Our organisation is made up of more than 40,000 passionate and dedicated officers and staff working across the city 24/7. The fast pace of the Met means the comms team is often driven by live events, which makes this an exciting and rewarding position with the opportunity to operate strategically but also work on evolving and high-profile issues.
We’re looking for a strong and dynamic leader who is used to operating in fast-paced and complex environments and can hit the ground running. It doesn’t matter if you’ve built your career in press and media or specialised in internal corporate communications – we’re more interested in the right person with the right skills than previous job titles.
The Met’s relationship with London and our officers and staff has never been more important, so the right candidate is someone who can advise and challenge the Met’s most senior stakeholders, cut through the daily noise and lead teams in gripping the most crucial work. Given our public profile, a strong understanding of and interest in current affairs is crucial.
This role will oversee three vital elements of our mission:
- Ensuring our diverse and complex workforce understands our organisational priorities, are equipped with the information and tools they need and continue to feel confidence and trust in our senior leaders.
- Driving the creation of innovative new internal campaigns steeped in insight and data to support widespread culture and behaviour change, increased performance while rebuilding morale and pride in our service.
- Overseeing the management of the Metropolitan Police Service brand and development of a sophisticated in-house design service, equipping our wider team and workforce with the corporate branding and collateral required to deliver the best possible service to London.
Key result areas
As a priority, the successful candidate will be expected to focus on bringing more aligned delivery between internal campaigns and internal communications, resulting in more collaborative delivery which falls in line with our organisational priorities.
Internal communications:
- Lead the delivery of an organisation-wide internal communications strategy to shape the Met's culture and celebrate and share brilliant work.
- Transform the internal communications team from a reactive function to a proactive, forward-looking team delivering against key priorities.
- Lead the team in generating new ideas and identifying innovative channels to reach our people, while simultaneously improving methods to evaluate our impact.
- Build a team culture which inspires colleagues to be visible and active across the organisation in turn building relationships and finding stories.
- Oversee rebuttal and response on our internal channels to our 45k workforce.
- Improve the political and policing knowledge of the team so that they instinctively understand how to communicate with a large and diverse workforce often on sensitive issues.
Campaign delivery and brand management:
- Oversee the planning, implementation and delivery of first-class internal behaviour change campaigns to continue changing our culture, increase performance and deliver on our organisational priorities.
- Responsible for contract and supplier management where required, creative and content production agencies, branding and a programme of internal events.
- Develop the integration of the Met’s graphic design and brand team into the wider comms unit, better incorporating design and brand work into day to day delivery.
- Oversee the delivery of a sophisticated and innovated design studio fit to service the wider organisation, alongside the delivery of a continued brand improvement programme.
Leadership/working relationships:
- You will lead a team of up to 11 staff through two direct reports with a focus on continually driving up standards, performance and morale.
- You will be a key member of the leadership team in comms and will need to develop supportive and collegiate relations with all members of the SLT.
- You must be able to develop excellent working relationship with senior police officers who will wish to commission the service of your team.
- You may often be required to brief the Commissioner, Deputy Commissioner or wider leadership on your work.
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive online application form.
Completed applications must be submitted by 23:55 on 1st June 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 week after closing date.
Following application review, successful candidates will be invited to interview. Interview dates will commence 1 to 2 weeks after hiring manager review.