Local Policing Resolution Centre Staff (Part Time)
Local Policing Resolution Centre Staff
Nuneaton
Permanent Contract
Part Time 18.5 hours
Salary (£13,053.00 - £14,326.50)
The closing date for this post is 12 midday 13-May-2025.
Those currently eligible on the redeployment register will be given prior consideration.
The main purpose of the role is to provide a high quality service to internal and external customers in line with force service standards.To take initial contact from members of the public in person or by telephone / video conference and deal appropriately. To record incidents and crime reports on
to Force systems, and to undertake straightforward investigative action for low level non-deployable crimes.
Main Responsibilities:
To deal with enquiries from members of the public face to face, by phone,
e-mail, video call, or other electronic communication platforms.
To deal with members of the public and colleagues appropriately and in a
professional, efficient, and courteous manner according to the Code of
Ethics.
Provide advice, guidance and assistance to members of the public and
other visitors attending the front counters, recording any crimes on Athena.
To apply the NSIR when recording incidents and Home Office Counting
Rules (HOCR) when recording crime reports.
To record and investigate non-deployable crime, ensuring reasonable and
proportionate investigative opportunities are taken. These may include:
- Arrange recovery and review CCTV
- Complete victim and witness statements over the telephone or video call
- Manage any police exhibits appropriately
- Complete all victim updates in line with victim’s code
- Completion of relevant risk assessments
- All other general office based enquiries that form part of an investigation
Accurately update, retrieve and interrogate all Force IT systems.
Where further evidential opportunities are identified which cannot be
managed within the LPRC, or where a suspect is identified. Provide a
comprehensive update on the crime report of all investigative enquiries
made to date, to allow further investigation and/or arrest by Police officers.
To undertake other duties commensurate with the nature, level of
responsibility and grading of this post, as required.
Knowledge:
5 GCSE’s including English Language A-C grade or equivalent
Experience:
Experience in working as part of a team in a customer service environment
Key Skills:
Proven ability to communicate both orally and in written form with a wide range of people
Proven ability to gather and collate information and create and maintain accurate records
Ability to accurately input and maintain data
Competent in the use of IT, including Microsoft packages
Special Conditions: Shift working including unsociable hours, weekends and public holidays Wearing of Uniform
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.
We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;
Fixed Shifts, Job Share