Referral Manager

Referral Manager
Investigations
Grade D - £29,109 - £31,296
Permanent
Huyton

Merseyside Police

Are you looking for an exciting new challenge that will allow you to demonstrate your skills and share your experience within a fast-paced and dynamic working environment?

At Merseyside Police we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Merseyside Police we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Merseyside Police to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, If you like what you hear, then we’d love you to apply!

Job Purpose:

To manage a team of Referral Assessors and Safeguarding Researchers within the Vulnerable Persons Referral Unit (VPRU), ensuring that all referrals both internal and external regarding vulnerable persons are processed and referred on to partner agencies and manage a support service that researches safeguarding history, and shares relevant information to Police, Local Authorities and other relevant partner agencies for the safeguarding of children and vulnerable adults.

Knowledge and Experience:

It is essential that the post holder has undertaken training on the Management of Police Information (MOPI) or more recently “Managing Information” as the Unit will be handling and sharing sensitive personal data with external partners, and in supervising the Unit, the post holder will be required to ensure full compliance with Home Office Code of Practice on MOPI, Data Protection Act, General Data Protection Regulation and the Freedom of Information Act.

Knowledge of the parameters of the information sharing framework provided by Statutory Guidance “Working Together to Safeguard Children and Vulnerable Adults (2018)” – also known by the short title as “Working Together 2018”.

Knowledge of the parameters of the various Information Sharing Agreements (ISA’s) between Police and partner agencies that lay out the framework of which information can be shared and under what circumstances.

It is essential that the post holder has undertaken relevant training in the various way of identifying vulnerability across a range of disciplines covering child protection, domestic abuse, mental health and vulnerable adults in order to be able to effectively guide and support staff within the Unit.

Knowledge of Child Protection, Vulnerable Adult and Domestic Abuse processes and best practice, and Authorised Professional Practice (APP) to enable competent decision making and provision of information to Police and partner agencies for safeguarding cases.

Experience of managing electronic VPRF’s through the Corvus interface, and use of Corvus and Delphi to identify referrals in progress, partially completed referrals, referrals not properly submitted and referrals that have failed in transfer due to IT issues to ensure that no risk remains hidden or lost in the system.

Experience of multi-agency information sharing around safeguarding processes, conducting research on force systems and evaluating safeguarding histories to distil relevant information, and provide clear, balanced and unbiased information to partner agencies which differentiates between fact and opinion.

Must have good communication and inter-personal skills, both written and verbal, to enable the completion of accurate and concise reports for Police and partner agencies whether by email, telephone or face to face meetings, in order to provide an effective service to Police and partner agencies.

Proficiency in using force IT systems such as MS Excel, MS Outlook, MS Power Point, MS Word and the ability to self-improve by gaining on-line learning from NCALT, Breeze and Virtual Training Library in any relevant courses when necessary in order to improve knowledge and skills to provide an effective service to safeguard children and vulnerable adults.

Ability to research and interrogate force systems i.e. NICHE, PNC, PND, CORVUS and STORM in order to collate information relevant to the role on a daily basis. Post holder must also have the ability to learn and use other IT systems (e.g. partner agency systems such as Liquid Logic) to provide an effective inter agency data sharing service.

Possess high levels of self-motivation in order to work in a small team environment, work independently and manage workloads when required, to provide an effective Police service within inter-agency working.

Please use the attached JDQ and Leadership Framework when completing your 1000 - word evidence detailing your suitability for the role.

Please click here for the full JDQ

Please click here for the Leadership Framework

Benefits:

Merseyside Police operates a smarter working policy, and our management teams will be happy to talk to you about how we could meet both your flexible working needs and the needs of the role you are applying for.

At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

25 days annual leave plus 8 bank holidays Pro Rata increasing to 30 days plus 8 bank holidays after 5 years full service.
Local government pension scheme with contributions from 5.5% to 11.5% depending on your salary.
Access to on-site gyms – HQ and OCC
Option to become a member of the onsite unions.
Discounts from various retailers via the Blue Light Scheme
Cycle to work scheme.
Taskers Salary sacrifice car scheme
Hybrid/Agile working (role dependant)
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
Flexible working opportunities 7am – 19:00 – ( must work during the core working hours 10:00-15:00 )
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions