Office Manager – Fleet Services / Rainham
Job Title: Office Manager – Fleet Services / Rainham
Salary: The starting salary is £38,926, which includes allowances totalling £2,928.
The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Rainham Workshop (The role will require travel to various sites in London)
The police vehicle fleet is an important physical asset. It enables officers and staff to do their job, carries key equipment required, and provides safe transportation for the public / prisoners.
The role of Fleet Services is to keep the Met mobile, ensuring we can detect, respond to, and prevent crime whilst building public trust and confidence. Fleet Services are committed to leading with innovation, responsibility and environmental consciousness, striving for a fleet that is safer, smarter and cleaner, with a focused approach as follows:
- We will manage responsibly to deliver an excellent service and achieve value for money
- We will deliver strategies to manage the fleet efficiently and effectively
- We will deliver a fit-for-purpose, flexible and available fleet
The complex needs of modern policing requires a wide range of vehicle types. We operate a fleet of over 5,200 assets on the road and river, as well as over 1,000 pedal cycles. London is the most complex and diverse city in the UK, and our fleet is reflective of that. We currently have over 220 different types of vehicles supporting all operational commands including armed response vehicles, HGVs, patrol cars, motorbikes and pedal cycles.
Customers can be broadly grouped into three strategic pillars – Frontline Policing, Met Ops & Performance, and Counter Terrorism / Specialist Operations. Collectively this covers pan London requirements as well as national CT responsibilities.
The overall fleet requirements and volumes are owned and governed by operational leaders at the Strategic Fleet Board. Operational teams are accountable for the volume of fleet required to undertake their roles, and Fleet Services support and enable effective decision making through provision of information and technical / industry knowledge.
Key responsibilities
Individuals will be undertaking the role at different workshop sites. The responsibilities will differ slightly depending on the site but generally cover the following:
- Team Management – manage a team on site, which could consist of Office Support staff, Garage Hands / Valets and other team members, ensuring that they are clear on their roles and working to a high standard. Provide guidance and advice so that they can perform the role to the best of their ability. Support the wider team to ensure that leave, training and sickness is managed appropriately. Where required, collate overtime information, gain approval and send for processing
- Reception / Office management - Manage the daily operation of the main reception or office on site, conversing with other team members and customers both in person and by telephone, providing excellent customer service at all times. Manage the administration in the workshop, including control of all files and ensuring that these are reviewed at least annually.
- Booking in / out – booking in and out of vehicles / vessels that are on site.
- Data / Information – Preparation for vehicles coming into site (reviewing Tranman / service records). Manage a large database of fleet records. Where required, use the system to create job cards for the engineers / technicians to use. Updating maintenance records and vehicle logbooks during completion of jobs on site. Produce reports to confirm any unproductive time, lost hours etc.
- Notifications to customers – Creation of and sending notifications to customers where required, using data and information from the system and from colleagues on sites. Ensure these are quality assured prior to submission.
- Requisitions and Invoices – support the overall operation with review of requisitions / invoices, and making sure these get to the appropriate team for processing.
- Stores / Parts team – where required, provide support for the Stores / Parts teams, for instance raising requisitions / Purchase Orders, ordering parts for the workshops, receiving all deliveries and goods receipting.
- Performance management – undertake performance management processes for staff managed, including monthly meetings, quarterly performance reviews, and completion of all MPS system requirements
- Workshop equipment – responsible for calibration of workshop diagnostic equipment and all other certificated plant, as well as hazard waster returns. Ensure calibration inspections are carried out every 6 to 12 months. File certificates appropriately. Bring any failures to management attention. Relay back issues to those who need to know.
- Site support - Ensuring the safe storage of all vehicles on site following the laid out security procedures at all times. Support any inspections required on site e.g. inspecting lifts. Liaise with contractors on site to fix any issues. Support building maintenance and working closely with PSD and their contractors to resolve any site issues. Hold regularly meetings with PSD to discuss site performance.
How to apply
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).
Completed applications must be submitted by 23:55 on 24th April 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
Following application review, successful candidates will be invited to interview. Interview dates will commence 4 weeks from hiring manager review.