Administration Team Leader, Fleet Services
Job Title: Administration Team Leader, Fleet Services
Salary: The starting salary is £35,998.
The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523.
Location: Jarrow
About Fleet Services
The police vehicle fleet is an important physical asset. It enables officers and staff to do their job, carries key equipment required, and provides safe transportation for the public / prisoners.
We are looking for a proactive and experienced team manager to lead an administrative team within Fleet Services. This role is responsible for ensuring the team delivers excellent customer service, meets performance targets, and efficiently manages key administrative and operational activities. The successful candidate will oversee work prioritisation, staff development, and process improvements while ensuring compliance with company standards and policies. They will also manage scheduling for vehicle maintenance, liaise with workshops and suppliers, handle escalations, and drive service enhancements. Strong leadership, communication, and organisational skills are essential to succeed in this fast-paced and dynamic environment.
The role of Fleet Services is to keep the Met mobile, ensuring we can detect, respond to, and prevent crime whilst building public trust and confidence. Fleet Services are committed to leading with innovation, responsibility and environmental consciousness, striving for a fleet that is safer, smarter and cleaner, with a focused approach as follows:
1 - We will manage responsibly to deliver an excellent service and achieve value for money
2 - We will deliver strategies to manage the fleet efficiently and effectively
3 - We will deliver a fit-for-purpose, flexible and available fleet
The complex needs of modern policing requires a wide range of vehicle types. We operate a fleet of over 5,200 assets on the road and river, as well as over 1,000 pedal cycles. London is the most complex and diverse city in the UK, and our fleet is reflective of that. We currently have over 220 different types of vehicles supporting all operational commands including armed response vehicles, HGVs, patrol cars, motorbikes and pedal cycles.
Customers can be broadly grouped into three strategic pillars – Frontline Policing, Met Ops & Performance, and Counter Terrorism / Specialist Operations. Collectively this covers pan London requirements as well as national CT responsibilities.
The overall fleet requirements and volumes are owned and governed by operational leaders at the Strategic Fleet Board. Operational teams are accountable for the volume of fleet required to undertake their roles, and Fleet Services support and enable effective decision making through provision of information and technical / industry knowledge.
Key responsibilities
Individuals will undertake a number of the key responsibilities below. These will be tailored for certain roles e.g. more focused on Administration tasks, or more focused on Customer Contact tasks.
- Manage team – Manage an administrative team to deliver a number of activities, ensuring that the team meet any performance measures / KPIs and provide excellent customer service. Deliver a professional service, ensuring communication and engagement is polite, professional and of consistently high quality through a variety of channels. Provide guidance and advice so that they can perform the role to the best of their ability.
- Work prioritisation and utilisation - Manage priorities, schedules and work patterns to ensure resource is fully utilised, contact demand is effectively covered, and the team can cope with fluctuating demand due to surge or unexpected events.
- Lead activities – where required, lead activities to ensure team activities are undertaken effectively, across customer contact demand, administration duties / legal tasks (PCNs/NIPs, vehicle documentation, insurance, congestion charge / ULEZ, Dart charge, vehicle hires, fuel cards, bunkered fuel). Handle enquiries that cannot be managed by team members directly and escalate further if a situation cannot be resolved within the team.
- Scheduled Activities – schedule activities with workshops / suppliers ensuring planned demand events e.g. service / MOTs, are booked in correctly for workshops and other suppliers on a day-to-day basis, including the necessary Collection & Delivery movement. Ensure that these events meet requirements for vehicle maintenance
- Team processes / procedures – Ensure processes and procedures are in place for all activities. Lead work to review and improve on how the team are performing, ensuring identification and application of best practice and utilisation of new technology / system changes
- Performance management and development – provide line management for team members, ensuring that they comply with necessary MPS processes and have development plans in place for future development. Evaluate staff performance and ensure all staff are aware of and able to work to Fleet Services standards. Organise the roll-out of training using appropriate methods in line with development plans, career progression plans, and future business requirements
- Reporting – ensure that effective reporting is in place on team activities, work with others across Fleet Services as required to ensure this is available and accessible to others
- Data / Information – Ensure the team are completing all necessary systems / applications for work conducted.
- Requisitions and Invoices – support the overall operation with review of requisitions / invoices, and making sure these get to the appropriate team for processing.
- Service / Maintenance – raise any issues with line management if it appears the future service / maintenance bookings are incorrect based on information received from customers (e.g. mileage)
- Customer communications – ensure customers are aware of upcoming events, refine messaging as required to ensure it is clear and concise for customers
- Service and Maintenance improvements – facilitate the delivery of service enhancements, acting as a champion for improvements that are the result of any analytical work conducted on the planned activities. Regularly review processes and ensure that these are working as effectively as possible. Identify trends and make recommendations to management
- MPS Systems – Ensure data / information is recorded correctly, highlight any errors in the core data and work with other teams to solve not only the current errors but also processes / ways of working to ensure they do not happen again
- Vehicle to Workshops – participate in regular vehicle allocation to workshops reviews and input any insight / learning from the scheduled activity work
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive online application form.
Completed applications must be submitted by 23:55 on 27th May 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 to 2 weeks from closing date.
Following application review, successful candidates will be invited to interview. Interview dates will commence 1 to 2 weeks from hiring manager review.