Administration Team Leader, Fleet Services

Job Title: Administration Team Leader, Fleet Services

Salary: The starting salary is £38,926, which includes allowances totalling £2,928.

The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Marlowe House with travel to other Fleet Services sites (Rainham, Ponton Road, Heathrow, Paragon)

The police vehicle fleet is an important physical asset. It enables officers and staff to do their job, carries key equipment required, and provides safe transportation for the public / prisoners.

The role of Fleet Services is to keep the Met mobile, ensuring we can detect, respond to, and prevent crime whilst building public trust and confidence. Fleet Services are committed to leading with innovation, responsibility and environmental consciousness, striving for a fleet that is safer, smarter and cleaner, with a focused approach as follows:

We will manage responsibly to deliver an excellent service and achieve value for money
We will deliver strategies to manage the fleet efficiently and effectively
We will deliver a fit-for-purpose, flexible and available fleet

The complex needs of modern policing requires a wide range of vehicle types. We operate a fleet of over 5,200 assets on the road and river, as well as over 1,000 pedal cycles. London is the most complex and diverse city in the UK, and our fleet is reflective of that. We currently have over 220 different types of vehicles supporting all operational commands including armed response vehicles, HGVs, patrol cars, motorbikes and pedal cycles.

Customers can be broadly grouped into three strategic pillars – Frontline Policing, Met Ops & Performance, and Counter Terrorism / Specialist Operations. Collectively this covers pan London requirements as well as national CT responsibilities.

The overall fleet requirements and volumes are owned and governed by operational leaders at the Strategic Fleet Board. Operational teams are accountable for the volume of fleet required to undertake their roles, and Fleet Services support and enable effective decision making through provision of information and technical / industry knowledge.

We are looking for a proactive and experienced team manager to lead an administrative team within Fleet Services. This role is responsible for ensuring the team delivers excellent customer service, meets performance targets, and efficiently manages key administrative and operational activities. The successful candidate will oversee work prioritisation, staff development, and process improvements while ensuring compliance with company standards and policies. They will also manage scheduling for vehicle maintenance, liaise with workshops and suppliers, handle escalations, and drive service enhancements. Strong leadership, communication, and organisational skills are essential to succeed in this fast-paced and dynamic environment.

Key responsibilities

Individuals will undertake a number of the key responsibilities below. These will be tailored for certain roles e.g. more focused on Scheduling and Planned demand activities
Manage team – Work in specialist team to deliver a number of activities, ensuring that the team meet any performance measures / KPIs and provide excellent customer service. Deliver a professional service, ensuring communication and engagement is polite, professional and of consistently high quality through a variety of channels. Provide guidance and advice so that they can perform the role to the best of their ability.
Work prioritisation and utilisation – Ensure that workloads are balanced across teams, re-directing or diverting work to teams with more capacity or lower priority work. Ensure teams are fully utilised and that demand is covered.
Lead activities – where required, lead activities to ensure team activities are undertaken effectively, across customer contact demand, administration duties and legal tasks. Handle enquiries that cannot be managed by team members or team supervisors directly and escalate further if a situation cannot be resolved within the team.
Scheduled Activities – schedule activities with workshops / suppliers ensuring planned demand events e.g. service / MOTs, are booked in correctly for workshops and other suppliers on a day-to-day basis, including the necessary Collection & Delivery movement. Ensure that these events meet requirements for vehicle maintenance
Team processes / procedures – Ensure processes and procedures are in place for all activities. Lead work to review and improve on how the team are performing, ensuring identification and application of best practice and utilisation of new technology / system changes
Performance management and development – provide line management for team members, ensuring that they comply with necessary MPS processes and have development plans in place for future development. Evaluate staff performance and ensure all staff are aware of and able to work to Fleet Services standards. Organise the roll-out of training using appropriate methods in line with development plans, career progression plans, and future business requirements
Reporting – ensure that effective reporting is in place on team activities, work with others across Fleet Services as required to ensure this is available and accessible to others
Data / Information – Ensure the team are completing all necessary systems / applications for work conducted.
Requisitions and Invoices – support the overall operation with review of requisitions / invoices, and making sure these get to the appropriate team for processing.
Service / Maintenance – raise any issues with line management if it appears the future service / maintenance bookings are incorrect based on information received from customers (e.g. mileage)
Customer communications – ensure customers are aware of upcoming events, refine messaging as required to ensure it is clear and concise for customers
Service and Maintenance improvements – facilitate the delivery of service enhancements, acting as a champion for improvements that are the result of any analytical work conducted on the planned activities. Regularly review processes and ensure that these are working as effectively as possible. Identify trends and make recommendations to management
MPS Systems – Ensure data / information is recorded correctly, highlight any errors in the core data and work with other teams to solve not only the current errors but also processes / ways of working to ensure they do not happen again
Vehicle to Workshops – participate in regular vehicle allocation to workshops reviews and input any insight / learning from the scheduled activity work

How to apply

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 23:55 on 19th September 2025.

www.metpolicecareers.co.uk