Firearms Licensing Caseworker
Job Purpose:
To provide a case management and file building function in relation to issue of basic firearm/shotgun certificates ensuring continuity of support and compliance with Force and legislative standards for the firearms licensing process.
Main Responsibilities:
- To update, analyse and interrogate IT record and intelligence systems in accordance with Force policy, Management of Police Information (MoPI) and national guidelines.
- Process all grant / renewal applications for certificates through the updating of NFLMS with application details, photos and fees.
- To ensure effective processing of basic firearm/shotgun applications and any other certificate maintenance tasks in order to progress the matter to conclusion.
- To make an initial assessment of threat of harm and vulnerability and grade each incident in accordance with extant guidelines and Force procedures.
- To obtain statements/conduct enquiries by telephone where appropriate.
- To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
Person Specification:
Knowledge:
- 5 Grade A - C GCSEs (or equivalent) including English
Experience:
- Previous experience of administration processes
- Experience of gathering and collating information using appropriate questioning techniques and creating and maintaining accurate records
- Experience as working as part of a team in a customer service environment, managing a high and varied work load
Key Skills:
- Proven ability to communicate both orally and in written form with a wide range of people
- Competent in the use of IT, including Microsoft packages
- Proven ability to work under pressure towards deadlines
- Ability to read and understand complex instructions