Victim Services Manager

Post Title: Victim Services Manager

Contract type: 2 Year Fixed Term Contract, 35 hours per week [open to part time and job share options- please contact HRServices@cityoflondon.police.uk to discuss]

Rank/grade: E

This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.

Salary: £40,910 plus £6,710 London Weighting

Directorate/department: Victim Services Unit

Vetting level required: MV/SC (find out more here- https://www.college.police.uk/app/professional-standards/vetting and https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)

Our vetting procedures are in place to endure that everyone within, working with, representing or delivering a service for the police service maintains and supports the highest ethical and professional standards. These checks can include, but are not limited to, criminal background checks, financial checks, and notable association checks. Further information is available in the links above- if you have any further questions, you can contact HRServices@cityoflondon.police.uk.

Location: Guildhall Yard East

Who are we?

As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest home office force area in the country, so does that make our job any less challenging? Absolutely not – because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff member you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City.

The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.

The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those with disabilities and long-term conditions, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.

About the role

The purpose of this post is to support the coordination and delivery of Victim Services for the City of London Police, and manage the Victim Services Coordinator, providing tactical direction and supporting/delivering strategic intentions and objectives.

Responsibilities

In this role, you will be:

Providing tactical direction to ensure the successful implementation and delivery of the victim strategy.
Working closely with, and reporting to, the strategic lead for victim services.
Ensuring victims services are joined up across Ops and Security and the wider City of London Police, sharing good practice and promoting efficiency and effectiveness.
Chairing the Victim Working Group to bring together frontline leaders and subject matter experts in the pursuance of sustaining and improving victim services and delivering comprehensive support for the delivery of the Victim Services Board.
Where appropriate, acting as a conduit between CoLP, CoL Corporation and any victim services independent providers which may involve problem solving, escalation of issues and identifying gaps/opportunities.

Requirements

For this role, we need you to have:

Supervisory, leadership or mentoring experience.
Excellent report writing skills to provide key information to assist decision making that is both clear and auditable.
Proven ability to successfully manage projects/initiatives and work effectively as part of a wider team.
Proven ability to present to large groups of stakeholders at all levels.
Excellent knowledge of policy, procedure, and legislation in Victim Services both locally (CoLP) and Nationally.

This vacancy is open only to those who have the right to work in the UK.

Selection Process

As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role.

The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework.

Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.

The closing date for applications is Thursday 10th April 2025, 11:59pm.

Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 28th April 2025.

We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk

Benefits

As a Police Staff member, you will have access to:

LGPS Pension Scheme
Blue Light Card scheme
Discounts within the Square Mile specifically for City of London Police employees
Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
28 days’ annual leave + bank holidays, increasing up to 33 days with continuous service
Season Ticket Loans
Cycle to Work Scheme

A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.

The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements.

The Force has a number of Staff Support Networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply. For further information on the networks and their contact details please visit:
https://www.cityoflondon.police.uk/police-forces/city-of-london-police/areas/city-of-london/about-us/about-us/equality-and-diversity2/equality-and-diversity-support-networks/