Personal Assistant - Executive Support Team

Location: Headquarters, Northallerton, with the opportunity for hybrid working.

Salary: Scale 4-5 SCP 19-6 £26,106 - £31,296 per annum. This role includes a Career Progression Plan, please see the job description for further information.

Contract: Temporary for 12 months, with the potential for extension. Internal NYP: Applications will be considered on a secondment basis, see below for further information.

Hours: Full time, 37 hours per week, Monday – Thursday 08:30-17:00 and Friday 08:30-16:30

Key documents:

Job description

Competency and Values Framework 2016

We are looking to appoint a Personal Assistant to the Executive Support Team on a temporary basis for 12 months.

As a Personal Assistant you will provide dedicated administrative support to Chief Officers and to senior executive members within North Yorkshire Police.

You will be required to provide high quality, confidential, multi-disciplined Personal Assistant support service to the Chief Officer Team and to senior executive members. As a dedicated Personal Assistant you will need to ensure you have a high level of accuracy and discretion for this role as you will work autonomously to provide confidential/non-confidential administrative support service required to support senior individuals.

Key responsibilities:

Provision of a high quality, confidential, multi-disciplined Personal Assistant support service to the Chief Officer Team and to senior executive members; covering but not limited to;
diary management
document production
email management
meeting and conference facilitation
portfolio support and
ensuring and delivering excellent customer service.
Deliver service in accordance with agreed standards as well as identifying and developing ongoing process and service improvements. Promote the service catalogue, associated tools, SLA’s and KPI’s, ensuring they are clearly understood by service users and colleagues.
Develop and maintain good knowledge of key procedures and processes, identifying, resolving and escalating issues as appropriate
Effective maintenance and file management, in accordance with relevant legislation, regulations or procedures. Ad hoc monitoring and audit of data, systems and processes to provide performance and quality assurance, identifying and resolving issues as appropriate.
Supporting and developing the team to ensure full capability across all activities, delivering coaching and guidance as necessary.
Respond to queries and provide advice, guidance or signposting to internal and external customers on transactional support services, key procedures and processes.
Contribute to or undertake research or project work on key issues or specific initiatives.
Develop and maintain working relationships with colleagues, key stakeholders, unions and staff associations.
Casefile management and complaints for all Chief Officers. Providing appropriate liaison and updates as well as identification of thematic trends.
Portfolio support for internal and National portfolio responsibilities of the Chief Officer Team.
Management and facilitation of Chief Officer Team led force wide events and ceremonies.

Requirements:

The ideal candidate will have demonstrable experience in arranging meetings and managing multiple senior managers’ diaries, in addition to arranging large scale events and ceremonies.

Key to the role is your ability to handle a range of issues of sensitivity and confidentiality with patience, confidence and professionalism. You will have excellent planning, organisational and notetaking skills with high levels of accuracy to meet requirements and timescales.

In this role you will communicate with a broad range of customers and work as part of a dedicated team, as such, we are looking for an individual with excellent customer service, problem solving and interpersonal skills.

You will have a high level of attention to detail and be comfortable with producing and presenting accurate data and information and you will be proficient in the use of Microsoft Office and IT systems

In addition, you will have experience of delivering service improvement through coaching and developing individuals to improve performance and continuous process improvement.

Working for us - what we can offer you

Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.

You’ll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.

In addition, we offer a range of benefits including:

Staff support networks
Training and development
Excellent government pension scheme
Access to onsite Health and Wellbeing services
24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
Access to discounts at major retailers
Unison – recognised trade union
Inclusion and Diversity support networks

Positive Action

At North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team, positiveaction@northyorkshire.police.uk.

How to apply

Please submit your application before the closing date to be considered for this position. As part of assessing your application we will review your skills and experience in relation to the role. Please consider your answers in relation to the job advert and all associated attachments.

For further information on this opportunity, please contact Leanne Slater, Executive Support Services Manager, leanne.slater@northyorkshire.police.uk.

All applicants will be reviewed for shortlisting against the key skills outlined in this advert and the role profile. Following shortlisting, dependent on number of applicants, an assessment process will take place.

Key dates:

Vacancy closing: 09:00am on Monday 24th March

Interview: Tuesday 2nd April

NYP Internal Secondment: Please refer to the policy prior to submitting you application to ensure you fully understand the procedure and are eligible to apply. Applications will be considered on a secondment basis. This means that your employment will remain with NYP when the term finishes and you will go back to your substantive post. As per the secondment procedure, you must receive support from your line manager and Head of Function before applying for a secondment opportunity.