Communications Operator - Herts Force Communications Room
Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.
As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.
No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.
In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm.
The starting salary for this role, including shift allowance, is £34,329, increasing to £40,893 after 3 years.
The application process involves an application form, an assessment (including a typing test) and if successful at assessment an interview. We are recruiting for a pool of people for intakes over the next six to twelve months.
As a part of the application, you will have to provide answers to below questions in 200 words each.
- What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
- What personal qualities/values, skills and knowledge do you possess that would support you within your role as a Communications Operator? (e.g., integrity, IT skills, customer service, problem solving etc.)
- If successful, what duties do you think you will carry out as a Communications Operator?
Applications will be shortlisted on a weekly basis.
To find out more about the role, please e-mail the FCR recruitment team at fcrtrainingteam@herts.police.uk or the vacancy manager Jessica Parkin on jessica.parkin@herts.police.uk
Additional Information
All internal applicants must have successfully completed their probationary period to apply for this role.
Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.
Internal applicants can be considered on a secondment basis if preferred.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.