MARAC Business Support Officers - FTC

Please note this is a fixed term contact until March 2026

Specific Role Purpose

To support the MARAC Coordinator and the MARAC process across the West Midlands Police Force Area in effectively safeguarding and reducing risk to high risk victims of domestic abuse by providing effective and efficient administrative support.

Key Responsibilities

To provide administrative support including processing incoming and outgoing referrals, using knowledge of domestic abuse risk assessment to ascertain key information regarding risk and establishing the need for ongoing referrals.
Produce accurate records of MARAC meetings, and agreed actions in accordance with the MARAC Operating Protocol.
To attend and provide administrative support at Operational and Strategic meetings, including taking minutes and coordinating attendance.
Support the wider MARAC team in the preparation and circulation of MARAC agendas.
Support the wider MARAC team in the preparation and circulation of Action Tracking documents.
Act as the first point of contact for all incoming MARAC enquiries (telephone and email), providing responses where appropriate.
Liaise with agencies from the statutory, voluntary and community sectors to support their engagement with MARAC.
Actively support the MARAC meeting in terms of administering the meeting and ensuring that attendees have access and understand the expectation of them on arrival.
Ensure biometric data is updated onto systems as requested by the MARAC Coordinator.
Ensure MARAC database/document management system is maintained and up to date in line with the MARAC Operating Protocol and Information Sharing Agreement.
Ensure data is input accurately, secured appropriately and shared in line with the MARAC Information Sharing Agreement.
Input and record MARAC Non-Crime incident data for each case.
Provide ad-hoc, general administrative support to peers and senior colleagues as required.

Knowledge and skills

Essential

Must possess a reasonable level of numeracy to effectively deliver the requirements of the roles
Knowledge of relevant legislation or guidelines, processes and procedures
Must have effective written and verbal communication skills
Able to use IT and software packages
Advanced secretarial and/or financial skills where appropriate
Comprehensive understanding of domestic abuse and the dynamics of domestic abuse
Excellent administrative skills
Commitment to services for individuals and families affected by domestic abuse
Excellent communication and listening skills
Effective time management skills and ability to work on own initiative with support
Excellent organisational skills
Ability to understand and apply local procedures and processes, as required
Active and effective team player
Excellent level of literacy and numeracy skills to support accurate data entry onto computer records, producing written documentation and proofing incoming referrals
Excellent typing and minute-taking skills

Desirable

Should possess or be studying for a relevant qualification appropriate to the role
Postholders will typically hold vocational qualifications or equivalent, plus experience in a relevant role, or relevant life experience reinforced by work experience.
Experience of working in a busy, pressurised administrative environment
Good understanding and experience of partnership working, or similar
Ability to communicate confidently and effectively with colleagues at all levels

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Hours: The post holder will be required to work core service hours.

Location: West Bromwich with some aglie working

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Interviews:  TBD

Contact: For further information regarding this role, please contact marac_referrals@westmidlands.police.uk

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

“Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”

 By choosing to join West Midlands Police you will receive an enhanced benefits package including:

- Fair remuneration with progression opportunities, and access to a very competitive pension scheme

- Enhanced annual leave in additional to public holiday entitlements

- Discounts across travel, parking, daily costs of living and leisure activities

- A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs