Vehicle Recovery Liaison Officer - Cambs

BCH Road Policing Unit is seeking a Part Time (Minimum 18hrs per week) Vehicle Recovery Liaison Officer (VRLO) who will work in a tight knit team in the Vehicle Recovery Unit (VRU).

The successful candidate will be part of a team that oversees the day to day administration of the Contract Vehicle Recovery Scheme to deliver a quality service for the public and provide the best value for the Bedfordshire, Cambridgeshire and Hertfordshire tri-Force Alliance

The VRU manage and process approximately 18,000 vehicle recoveries per year. You will work for the Vehicle Recovery Unit Manager to ensure staff with the Constabularies comply with Policy, and liaise with Vehicle Recovery Operators and other partner agencies. The role will also include the initial investigation of complaints from solicitors, insurance companies, members of the public and police officers working towards an efficient resolution. You will work as part of a team to facilitate the recovery and storage of vehicles to meet the requirements of the complex legislation and a variety of clients as well as assisting the Vehicle Recovery Unit Manager In making decisions to ensure the lawful disposal of vehicles at the appropriate time.

Due to the nature of the work, there will be occasions when reports and associate imagery will relate to serious and fatal road traffic collisions.

The role will include:

Liaise with key stakeholders via email, telephone, and mail.
Resolve complaints
Managing and authorising payments
Responding to enquires
Processing of vehicles
Disposal of vehicles

What we are looking for:

A team player – we are a small team of six and our work overlaps one another. It is vital that we play our part in supporting each other with our workloads.
Able to problem solve - by having an inquisitive mindset as not every scenario is the same. The ability to identify and resolve issues or escalate accordingly.
The ability to apply quality control and to review large amounts of information for accuracy.
Effective communicator – be able to communicate at different levels and to all members of the community.
Integrity – our work is challenging and must be done to the highest standards
Comply with the Police code of ethics and follow Force Policy and Procedures.
Good IT skills – to be able to familiarise yourself with and navigate around multiple police systems
Manage and take ownership of your own workload – must have good oral and written ability

What we can offer:

Monday to Friday working 8am to 4pm (no weekend working)

Employer pension contributions

Holiday entitlement of 24 days (29 days after 5 years service)
Opportunity to learn new skills and build confidence
Career progression opportunities
Supportive work environment
Regular management 1-to-1 support and feedback

External candidates will not necessarily have understanding or knowledge of the first three entry requirements however, they must demonstrate their willingness and ability to learn this whilst in their probationary period. Comprehensive training will be provided.

We are based at Stevenage Police Station and Cambridgeshire HQ Huntingdon, so the successful candidate will have the choice, of place of work. Please note, training will be at Stevenage Police Station and will be for the entire probationary period, prior to you working at your desired station.

If you have any questions about the role please contact Kofi Weekes, BCH Vehicle Recovery Unit Manager by email: kofi.weekes@cambs.police.uk

Additional Information

All internal applicants must have successfully completed their probationary period to apply for this role.

Internal applicants within Hertfordshire Constabulary, Cambridgeshire Constabulary & Bedfordshire Police should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until a conditional offer has been agreed with a successful candidate. Redeployees at risk of redundancy will take priority over all other applicants at any point during the recruitment process up until an appointment is offered. If a redeployee does apply and is successful, they will remain on their home force’s terms and conditions.

As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.