Support Services Administrator - Professional Standards

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Professional Standards Department as a support Services Administrator.

Our Professional Standards Department ensures all Northumbria Police staff adhere to the Code of Ethics and the Standards of Professional Behaviour. We have a fantastic opportunity to join our team, providing a range of administrative and complaints management support. Our department is crucial in improving public service and promoting ethical behaviour, so we’re looking for a professional, dedicated individual to join our busy team.

Managing complaints in a timely and accurate manner is of the highest importance to our Force. By doing so, we build and maintain community confidence and support members of the public when they raise a concern. In the Support Service Assistant role, you’ll help efficiently record complaints and ensure administrative tasks are carried out with complete confidentiality.

This is a challenging role where you’ll also interact with members of the public who may sometimes be upset or unsure of how to express their dissatisfaction. You’ll need to be resilient and able to show empathy under pressure. This is a unique area of the force where you’ll need a high level of integrity and the ability to balance a heavy, fast-paced workload. If you enjoy being super organised and staying busy with tasks, this could be the perfect role for you.