Traffic Summons Caseworker (Ashford/Smarter Working)

Location of Role: Ashford

Advert Closing Date: 07/02/2025

Starting Salary: £24,768.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Weekend/Evening Working: No

An exciting opportunity has arisen to undertake the role of a Caseworker, within the Traffic Summons Team, based at Ashford Police Station.

This is a challenging role that requires the successful candidates to carry out a wide and varied range of administrative duties in relation to road traffic collisions and traffic offence allegations. This will include collecting evidence from victims and witnesses, liaising with reporting officers and carrying out further enquiries to gather all the evidence to ensure that cases are progressed within the statutory time limits. You will also be required to keep victims and witnesses informed and updated with the progress of the case.

You must be a good team player, receptive to change and be able to work well in a busy environment. You will need to demonstrate that you are highly organised and capable of planning and prioritising your work to ensure that deadlines are achieved which is vital in this role. You will have excellent keyboard skills, outstanding customer service skills and be comfortable and confident in both making and receiving internal and external telephone calls. Excellent communication skills are essential as communication with members of the public including defendants, victims and witnesses, police officers and Court and CPS officials is a key component of the day-to-day responsibilities. Previous experience of using a broad range of computer programmes would be desirable.

This opportunity would suit individuals who can prioritise and plan their workload. The successful candidate will be able to influence working processes and identify best practice to ensure a high level of service is provided and maximum efficiencies are achieved.

The role will offer flexibility in terms of place of work, including the potential to work from home for those who would like to. If home working is agreed for the successful candidate, there will be a requirement to regularly attend a designated ‘Team Zone’ location on average one or two days a week, as agreed with the line manager. Currently the designated Team Zone for this role is located at Ashford Police Station.

For further information about this role, please contact Sue Weston, Traffic Summons manager – sue.weston@kent.police.uk

Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £28,239.00.

For the full job description please click here.

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.

Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to

British Citizens
Members of a European Economic Area (EEA) state who hold settled status under the EU Settlement Scheme.
Commonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.

All applicants (except those who have been serving abroad with the British Armed Forces) must have lived in the UK continuously for the past three years.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.