Relationship Manager
Post Title: Relationship Manager
Type of contract: Permanent
Rank/Grade: E
Directorate/Department: NLF/National Economic Crime Victim Care Unit
Vetting level required: MV/SC
Location: Guildhall Yard East - London
Salary:Starting salary £40,910 plus £6,710 London Weighting
Description of Department:
The Action Fraud National Economic Crime Victim Care Unit (AF-NECVCU) is the first unit in the country to provide a bespoke service to victims of economic crime. The AF-NECVCU tailor victims’ needs in a professional, sensitive and empathetic manner to support recovery and prevent re-victimisation through its core values; Engagement, Support and Empowerment.
Engagement: Advice is tailored to the victims’ needs, we collaborate with partner agencies and engage with the public.
Support: Providing focussed and targeted engagement to deal with the Victims needs in an empathetic, Sensitive and Compassionate way with Fairness and Dignity.
Empowerment: We are respectful and champion the victims’ needs, providing confidence and reassurance.
Purpose of the Role
An exciting opportunity has arisen to join the trailblazing Action Fraud National Economic Crime Victim Care Unit (AF-NECVCU) as a Relationship Manager. An innovative, problem solving, communicative individual with a keen interest in victim support would be an ideal candidate.
As the NECVCU’s relationship manager you will play a key role in being the single point of contact for the 43 police forces we work with. It will be your role to engage and maintain strong relationships with the Police Forces and ensure an ongoing program of continuous improvement to the service received by the victims of fraud and stakeholders and aligns with Home Office, NECVCU and CoLP strategies.Please note - this role will require frequent travel across the country for face-to-face visits to Police Forces nationwide.
Key Requirements
Full skills, knowledge and experience requirements are set out in the accompanying job description
The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
If you would like to discuss the post in more detail, please contact
Penny Antorkas – penny.antorkas@cityoflondon.police.uk
The closing date for applications is 21st January 2025 @ 23:59
This vacancy is open only to those who have the right to work in the UK.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work full time/part time/job share.Under certain circumstances the role may also support remote working. Please note remote workers may not be eligible for London Weighting allowance.
This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade. Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
The City of London Police is committed to equal opportunities and welcomes applications from all sections of the community.