Business Support Officer - Demand Planning and Events

West Midlands Police’s Learning and Development Department’s main training site is based at Tally Ho Training College, Pershore Road, Edgbaston, Birmingham.

A range of training is commissioned, designed and delivered from this site, including Personal Safety Training, First Aid, Investigative Training, ICT, learning programmes for all new student Officers, Police Community Safety Officers and Detention Escort Officers.

The training provision from this site is increasing to include Public Order and Tactical Training and therefore an already busy and thriving workplace is set to become even more of a centre of excellence for West Midlands Police.

Main Purpose of the Role:

With the day to day support of site Duty Manager, the role will undertake Front of House and general administrative duties working mainly within the reception area of the main building.

Key Responsibilities:

To be the first point of contact, welcome and assist visiting staff, trainers and trainees, contractors and members of the public and ensure they overtly display appropriate identification and they are able to securely access and egress Tally Ho premises.
To maintain a register for recording the issue and return of all visitor passes and Ensure departmental staff are available to sign in and escort their visitors as necessary.
To assist with enquiries and telephone calls made from staff, trainers and trainees, contractors and members of the public, redirecting them as appropriate.
To be responsible for the safe receipt and appropriate redirection of incoming /outgoing post and goods.
To use the public address system in accordance with local procedures.
To participate in fire marshal training so to assist with enabling the building evacuation plan in the event of a fire or bomb threat.
To maintain an inventory and supply of building and accommodation keys and physical access cards.
Monitoring of CCTV cameras and intercom for external/internal visitors, lifting of barrier for deliveries when required.
Provide directions to staff and visitors in relation to the location of classrooms and building infrastructure.
To manage the process of lost property and make reasonable enquiries to identify owner for return/ collection.
Routinely engage with the Lord Knight Suite (LKS) Caretaker/FM team and Sports and Wellbeing team to capture the events taking place in the conference centre. Signpost delegates to LKS events and facilitate their access if/when required.
To provide general administrative support
To manage overnight room bookings and payments in accordance with financial processes.
To carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined.

Knowledge & Experience

Essential:

Effective communication skills, with an enquiring, professional, empathetic, reassuring approach.
Must have good IT knowledge, excel, word etc.
At least 2 years’ experience in working in a similar business environment.
Must be customer focused and can deliver a high standard of customer service.

Desireable:

Educated to GCSE standard, grade A-C or equivalent in English and Maths.
Familiar with and skilled in use of Microsoft office Word, Excel, Outlook.
General office experience.

Skills:

Excellent communication skills including verbal and written
Excellent Interpersonal and organisational skills.
Ability to prioritise work load and work to tight dealines
Ability to problem solve
Ability to develop effective working relationships

Location: Tally-Ho Police Training College, Edgbaston, Birmingham

Hours: Monday to Friday 0800 x 1600, however we do have a flexible working scheme.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Benefit Statement

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

Fair remuneration with progression opportunities and access to a very competitive pension scheme.
Enhanced annual leave in addition to public holiday entitlements.
Discounts across travel, parking, daily costs of living and leisure activities.
A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"