Training Planning Assistant - 12 Month FTC/Secondment

An opportunity has arisen for a Training Planning Assistant in the Demand, Planning and Events Team based at Tally Ho.The purpose of the role is to administer and monitor training courses for LPUs and Departments, ensuring all courses are fully enrolled to and staff are abstracted on the Duty Management system whilst ensuring all other relevant IT systems are updated as appropriate. 

This a 12 Month FTC/Secondment posting

Main Purpose of the Role:

You will provide support to our customer service function, by dealing with enquiries on behalf of People Services, working as part of a team contributing positively and constructively to the achievement of team and organisational objectives. 

Key Responsibilities:

• Create events using relevant computer systems to facilitate necessary learning.
• To process course enrolments and update abstractions on the duty management system.
• To assist audits to ensure high standards of customer service.
• Ensure records are maintained and relevant systems are updated.

 

Knowledge & Experience

Essential:

• Must be computer literate 
• Excellent IT skills in Windows-based operations including: Word, Excel and Outlook.
• Ability to use searching tools. 
• Collate and update data

Desireable:

• Customer service experience
• Previous experience of working with data.
  • Ability to use relevant areas of:
  • LDP (Learning and Development Plan)
  • Blackboard
  • CX Portal
  • MyTime

Skills:

• Excellent communication skills including verbal and written 
• Excellent interpersonal and organisational skills
• Ability to prioritise work load and work to tight deadlines
• Ability to develop effective working relationships

 

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. 

 

Hours: Core hours of work are Monday to Friday 0800 x 1600, however we do have a flexible working scheme.

Location: Tally-Ho Police Training College, Edgbaston, Birmingham

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

 

Benefit Statement:

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

 

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.  

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

 

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