MetCC Workforce Management Lead
Job Title: MetCC Workforce Management Lead
Salary: The starting salary is £57,301, which includes allowances totalling £2,841.
The salary is broken down as £54,460 basic salary, which will increase annually until you reach the top of the scale £66,356 Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.
Location: Lambeth
Met Command & Control (MetCC) provides London with its police response service, handling 13,000 emergency and non-emergency phone calls and 12,000 interactions via our digital platforms 24 hours a day, 365 days a year.
Specialist police communications support is also provided for some 500 large-scale public events that take place across the capital each year.
Naturally this means we have a fast-paced dynamic environment, where no two days will be the same; and with a workforce of almost 2000 people split between three geographical sites in London we are the largest police Command & Control centre in the UK.
The role
We are looking for an experienced Workforce Management Lead to join our team of senior leaders. The Workforce Management Lead will be undefined a team of resourcing experts and oversee the strategic delivery of rostering, workforce planning, service improvement plans and ensuring we have the right people, in the right place, at the right time.
Key responsibilities
Your core duties will include, but are not limited to:
- Leading a team accountable for the design, delivery and implementation of MetCC shift strategies that are workable for our demand, cost effective and deliver people at the right times.
- Planning Innovation using experience and latest industry trends leading the way in Planning toolset delivery across the planning lifecycle.
- Support in delivering the end-to-end Planning processes into each functional area of Planning, through to on-the-day delivery (effectiveness measured by margin, schedule fit, operational conformance, operational adherence and Operations engagement.
- Be accountable for the delivery of any new or live Service Improvement Plans and transformation activity that rely on heavy Planning & Delivery support, workforce optimisation or are in relation to the Planning & Delivery capability and function within MetCC
- Ownership of Production & Delivery ensuring adequate tracking of all Planning & budget related assumptions and actuals to ensure Plans are on track and early signs of deviation are understood, translated and action agreed with the Operations.
- To fully understand the main KPIs expected to be delivered within the operation and ensure that the appropriate plans are in place and the team are aligned behind them.
- Develop their respective planning teams into rounded capability, focusing on analytics, process improvement, communication and influencing styles, stakeholder management and cross- functional working. Mentor, coach & create opportunities for career growth within their teams.
This role requires a unique blend of technical ability, stakeholder engagement expertise and forward-thinking strategic mindset, all within a large scale, professionally operated customer contact estate.
How to apply
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).
Completed applications must be submitted by 23:55 on 27th December 2024.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 month after initial sift.
Following application review, successful candidates will be invited to interview. Interview dates will commence 1 month after CBQ review.