Senior Operational Support Officer - Fixed Term Appointment

We are looking for a Senior Operational Support Officer to lead in providing efficient and effective support services to the Divisions within our Constabulary. You’ll gain in depth knowledge of the organisation and its processes whilst working with stakeholders, both internal and external, at all levels. You’ll manage our systems, resources and processes to optimum effect.

Key Responsibilities:

Manage the delivery of administration functions through the provision of effective, timely and professional customer service across the full range of support activities. Ensuring processes are aligned.
Liaise with and advise local managers and other managers who require administrative support, ensuring common processes and procedures are maintained across all Administration functions in conjunction with the Operational Support Managers.
Abstract and analyse information from systems to co-ordinate the efficient administration of Constabulary functions where necessary including venue, catering and equipment booking, preparation of course paperwork and liaising with CNC financial and stakeholder financial teams.
Manage and accurately administer records on appropriate systems. Interrogation and analysis of systems to produce reports, forecasts, and the co-ordination of internal and external training events.
Plan and implement duty rotas to ensure sufficient staffing to provide effective and professional administrative services and ensure cover during staff shortfalls.
Provide the necessary, administrative, and logistical support to maximise officer deployment. Including supporting complex personnel case management, health committee meetings, annual medical scheduling, and occupational referrals. Ensuring adherence to aligning policy, timescales, and handling of confidential information. Highlighting potential process issues, offering solution, progress chasing and records maintenance.
Undefined the Operational Undefined Manager with procurement processes and oversee procurement for goods and services identifying and implementing efficiencies where possible.
Assist in the drafting of departmental budgets and continued oversight of spending to budget and compilation of month end details in partnership with finance teams.

Requirements:

This post holder will preferably possess a Level 3 qualification or equivalent in a related field and/or equivalent and substantive experience in a similar role.
Ability to manage challenging behaviour and situations.
Ability to manage workloads and challenge, when necessary, other functional heads.
Ability to make and influence decisions pertaining to area of specialisms.
Ability to initiate, plan and deliver successful change.
The nature of the work requires the individual to display flexibility in working practices and on occasion may require working unsociable hours at short notice and travel throughout the CNC estate
Due to the nature of work being undertaken the post holder will be required to work with discretion and confidentiality and will require the necessary clearance level.

Interested?

When making your application and uploading your CV and cover letter, please expand on your experience (and evidence this) against the essential experience listed above.

If you would like the formal job description, or if you have any questions about the opportunity please contact the Police Staff Recruitment Team- policestaffresourcing@cnc.police.uk

As police staff the public expect us to display the highest standards, values and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards.

Benefits of working for the CNC:

27.5 days annual leave, plus bank holidays
Additional 30 minutes time worked during the week to accrue additional leave, which can be used for period between Christmas and New Year
Generous pension scheme (20.7% employer contribution, 8.2% employee contribution) For this position the minimum contribution would total £8,679 (£6,217 employer and £2,462 employee) annual contribution
Flexitime working scheme
Bonus scheme – dependent on organisational performance, up to a maximum of 7% of salary
Officers and staff also have the opportunity to join the national Blue Light Card scheme which offers discounts on a variety of products and services to those working in the emergency services, NHS and Armed Forces
Free parking on site
Enhanced family friendly and wellbeing policies
Cycle to Work scheme

Equality, Diversity and Inclusion (EDI) are central to the values of our organisation. At the CNC we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request any accommodations.

Please watch the video links below which will give you an overview of the vetting process that you will be required to go through if you are successful in your application to join the CNC:

Vetting: An Overview - https://youtu.be/lRit8RA7Zpo
Vetting and Finances - https://youtu.be/JmZP7r-9MEE
Vetting and Life Experiences - https://youtu.be/jVPHvgpB8nc