DDaT Communication Engineer Associate-Voice Specialism (Grade H)
Communication Engineer Associate-Voice
Salary: Grade H
Starting Salary: £45,147
Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement.
Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serves.
For more information about Staffordshire Police please click the below link:
About the Opportunity
The newly formed Digital, Data and Technology (DDaT) Team are responsible for transforming and supporting all of the force's digital technology needs:
Predominantly supporting Staffordshire Police Voice environment and in areas such as call handling, call recording, call analytics and SIP telephony.
Preferable skillset:
- Contact Centre technologies (Netcall Liberty)
- SIP telephony systems (Unify Openscape)
- SIP Trunk working
- Voice Recording
- Call Recording (Tiger)
For more details about the role and requirements please refer to the role profile attached here.
To apply please upload your CV and cover letter.
Closing Date: 10th January 2025 Midday 12:00
In addition to your salary, you will have access to a range of benefits including:
- Pension Scheme - Employers Pension contribution 21.5% Staffordshire Pension Fund - Staffordshire Pension Fund - Home (staffspf.org.uk)
- Generous holiday entitlement, plus Bank Holidays.
- Flexible / Agile Working
- Sick pay scheme
- Fostering friendly policy
- Family friendly policies – maternity, paternity, parental leave, adoption, disability leave and carers leave
- Access to health and wellbeing support
- Eye care vouchers
- On site Gyms
- Staff associations
- Reward and Recognition
- Blue light Card
- Flexible working options
- Training and development opportunities
- Car lease scheme
- Cycle to work scheme
- Free Parking at selected sites
- Onsite catering facilities
- Access to Staff Networks
- Union support
- Financial products and services
Staffordshire Police / Staffordshire Fire and Rescue Service is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve.
Our vacancies are open to everyone and all appointments are made based on merit. We encourage and welcome applications from all underrepresented groups which include: Black, Asian, and minority ethnic backgrounds, female, people who have a disability, those who are neurodivergent and persons of the LGBTQ+ community.
We use positive action to encourage potential candidates from underrepresented groups through targeted step-In support and advice sessions. If you have the skills, experience and values, that here in Staffordshire Police / Staffordshire Fire and Rescue we pride ourselves on, then we would welcome you to apply.
For more information on Positive Action please email the team on positive.action@staffordshire.police.uk positive.action@staffordshirefire.gov.uk
Please note if you are successful at interview and commence pre-employment checks this will include vetting, please see what this involves and the process via the below link:
Police vetting process | Join The Police (joiningthepolice.co.uk)