IT Technician (Network & Comms)

To provide technical support for Information Technology and Communication Systems within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL.

What You’ll Do

To provide 2nd /3rd line technical support to the Service Desk for the resolution of IT incidents in relation to LAN/Network/Radio/Telephone/ANPR Infrastructure/CCTV.

To carry out maintenance, configuration, testing, implementation and support for the Local Area Network (CISCO) to include Administration (IP Addressing, DNS, DHCP).

To deliver IT solutions defined by the Network/Comms Team Leader in accordance with agreed force projects.

Develop, test, install, configure and troubleshoot hardware/software.

To provide support to the ICT Service Desk to resolve calls/issues and liaise with other ICT staff to support departmental objectives in relation to both undefined and project work.