IT Service Desk Analyst

The IT Service Support Analyst will provide technical undefined for multiple applications used by the business. The role will be responsible for diagnosing issues to determine underlying problems, providing fixes on a first line fix basis or provide workarounds and escalating problems to third party providers if necessary.

The IT Service Undefined Analyst will deal with phone calls and emails from officers and staff with IT Queries. Using a wide range of IT software, the Analyst will try to implement a first line fix for these queries.

IT Service Undefined Analyst will provide technical undefined and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. Undefined and advice will include the provision of first and some second line undefined facilities for all users in terms of incidents, service requests, changes, developments, location maintenance and system administration.

They will specify, recommend, provide, configure, and implement many varied items of IT equipment and supporting software in accordance with corporate and service area requirements, IT standards and the IT Security Policy.

The IT Service Undefined Analyst will be responsible for documenting fixes, solutions and requirements in a concise manner to aid knowledge transfer and corporate memory.

It is essential for an individual in this post to create and maintain positive communications to ensure effective working relationships with individuals, teams and colleagues whilst maintaining a confident & strong working ethic.