IT&D Delivery Support Officer

The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows:

Architecture Management (responsible for identifying and selecting the right technologies for the force)
Delivery Management (responsible for delivering and implementing the right technologies for the force)
Service Management (responsible for managing and maintaining all live, operational technology for the force)

The Delivery Management function is responsible for the implementation/delivery of all new and enhanced Information Technology or Digital Technology solutions in line with force requirements, ensuring that, for all force programmes and projects, WMP delivers:

Fit-for-purpose technology
At an appropriate cost
Within agreed timescales
With an acceptable level of risk

This will involve the control and management of both internal and external resources as new technology can be built and delivered either internally or by a third party supplier. This function interfaces directly with Business Transformation to ensure the successful delivery of the technical aspects of all force projects and programmes. This function governs and manages development and test environments.

The Delivery Support Officer will provide administration, support and reporting services to the Senior Manager (Delivery Management), Technical Delivery Managers and delivery teams, and will assist with the overall assurance and governance of the Delivery Management portfolio.

The post holder will also provide support for the Technical Delivery Governance process and the Technical Delivery Board

Key responsibilities

Maintain up-to-date project documentation – proposals, business cases, risk logs, issue logs, dependency logs, lessons learnt, change registers and project plans
Proactively track progress of projects by liaising with Technical Delivery Managers and relevant team members
Ensure project plans and risk and issue logs are kept-up-to-date and progressed as appropriate
Process email requests for information, phone and other enquiries to ensure that a good level of service is maintained at all times with the Business Transformation department and other appropriate stakeholders
Contribute to establishing and maintaining project structures throughout the project lifecycle
Support technical delivery teams in their understanding of and adherence to the technical delivery management process
Participate in the provision of an audit/quality assurance facility through the checking of project documentation and processes
Participate in quality reviews and collate quality review feedback
Produce timely and accurate reports and other documents, including consolidation and data analysis for the Technical Delivery Governance process, the Technical Delivery Board. and Project Boards
Ensure security and data back-up policies for project documentation are enacted
Maintain the lists of Project stakeholders and their interests
Capture and distribute minutes from internal governance meetings

Knowledge and skills

Essential

Must demonstrate proven experience and ability to:
Basic project management experience coupled with office support skills
Previous experience of working within a project environment.
Awareness of delivery methodologies, particularly Agile and Waterfall methodology
Understanding of a range of Microsoft Office software applications including MS Office, MS Project and MS Visio
Understanding of the ITIL framework
Understanding of project management methodologies (e.g. PRINCE2).
Office support skills
Project Management (scoping, planning and execution) awareness
Problem solving and analytical skills
Risk and Issue management
Ability to highlight conflicts (people and tasks)
Written, oral and presentations skills

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.  

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter-Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Hours: Full time, permanent

Location:  Lloyd House, Birmingham

Interviews: TBD

Contact: For further information regarding this role, please contact Marc Williams on marc.williams@westmidlands.police.uk

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

- Fair remuneration with progression opportunities, and access to a very competitive pension scheme

- Enhanced annual leave in additional to public holiday entitlements

- Discounts across travel, parking, daily costs of living and leisure activities

- A comprehensive wellbeing package including 24/7 undefined, free eye tests and flu jabs

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

“Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”