HR Shared Service Assistant

HR Shared Service Assistant
People Services Contact Centre
Rose Hill HQ
Grade C (£26,106 - £28,653)
Full Time - 36.5 Hours
Fixed Term Contract - 12 Months

Merseyside Police is a dynamic, challenging, rewarding place to work we take pride in everything we do.

The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first.

We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.

We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self.

Job Purpose

Fully utilise all relevant systems e.g., SmartForce/Oracle

Entering data onto Oracle.

Follow safe HR policies, highlighting any areas of risk to the Transactions Team Leader.

Adhere to standard operating procedures within the team and maintaining accurate and up to date documentation.

To support the Team Leader in providing a comprehensive and effective HR Shared Services function to the Force through the effective management of workloads, monitoring of performance and the provision of timely, advice & guidance and quality data.

Answering service requests/enquiries and ensuring the customer is updated throughout the process and having the ability to escalate to the wider team and management when necessary.

We will support you to:

An in depth understanding of the roles and responsibilities involved in working within Merseyside Police.

Knowledge of the systems used, to effectively complete your role to the highest standard at all times.

A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Knowledge & skills/experience:

CIPD level 3 is essential and experience of working in a Shared Service Centre environment is desirable.

NVQ Level 2 in Customer Services or give a commitment to undertake these qualifications.

The post holder must possess good analytical skills with the ability research and produce accurate and relevant data in order to facilitate the provision of performance management data.

A good understanding of a HR Shared Service working environment, with the ability to adapt to change, challenge where required and use initiative to improve service provision.

It is ideal that the post holder has previous experience in a HR related environment with experience and knowledge of HR processes and procedures and supporting legislative frameworks to enable correct advice and information to be given to all customer groups.

The post holder must possess good interpersonal skills and good oral and written communication skills in order to communicate effectively with both internal and external customers.

Must be IT literate with an ability to use MS Office applications, experience and understanding of HR related IT systems to monitor and ensure high levels of accuracy and data integrity of these systems.

Please use the attached JDQ and Leadership Framework when completing your 1000 - word evidence, please provide copies of your qualifications and your CV

Please click here for the JDQ

Please click here for the Leadership Framework

Benefits:

Merseyside Police operates a smarter working policy, and our management teams will be happy to talk to you about how we could meet both your flexible working needs and the needs of the role you are applying for.

25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
Access to on-site gyms – HQ and OCC
Option to become a member of the onsite unions.
Discounts from various retailers via the Blue Light Scheme
Cycle to work scheme.
Taskers Salary sacrifice car scheme
Hybrid/Agile working (role dependant)
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
Flexible working opportunities 07:00 – 19:00 (must work during the core working hours 10:00-15:00 )
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions

Our commitment to Diversity, Equality and Inclusion

Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before.

We particularly welcome applications from women and black & ethnic minority candidates.

To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.

To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk