HP - Deputy Head of the Force Control Room
Role: Deputy Head of Force Control Room
Department: Force Control Room (FCR)
Scale: MP2
Salary: £68,586 - £79,236
Location: Melton 2, Wyke Way
Hours: 37 Hours per week (Full-Time)
Contract: Permanent
Are you an experienced leader with a passion for public safety and operational excellence? We are seeking a dynamic and skilled Deputy Head of Force Control Room to join our team.
In this role, you will play a critical part in managing the day-to-day operations of our Force Control Room, ensuring the highest standards of service delivery and emergency response.
Leading a large team is a multifaceted challenge that requires a unique blend of skills and qualities. At its core, effective leadership in this context involves not only managing a diverse group of individuals but also inspiring and guiding them towards a shared vision. A successful leader must excel in communication, ensuring that each team member feels heard and valued while maintaining clarity and direction. Strategic thinking is essential for coordinating complex projects and aligning team efforts with organisational goals. Moreover, fostering a collaborative environment where trust and mutual respect flourish is crucial for maximising team performance and morale. By balancing these elements, a leader can drive a large team towards achieving outstanding results and cultivating a positive, productive work culture.
Humberside Police is a modern, forward-thinking Force that is on a continuous improvement journey, focusing on creativity, innovation, and digitisation to improve our service to the public. As we are a value driven organisation, you must be able to operate with fairness, integrity, and professionalism to ensure our people and our communities are treated with the respect they deserve.
An outstanding police force needs outstanding leaders. Is this you?
Key Responsibilities:
- Consistent monitoring of the financial resources of the function to ensure that funding is sufficient to meet operational and strategic demands which enables the effective and correct use of resources in accordance with Financial Regulations.
- Responsible for ensuring the Force meets National targets, actively monitoring demand into the FCR, identifying, and implementing ways to reduce and eliminate unnecessary demand.
- The efficient and effective operation of Contact Management channels including the 101- and 999-line, matching staffing levels and skills to meet the demands of a 24-hour service.
- Development of Contact Management in accordance with emerging media platforms.
- Quality assurance of the function, overseeing the timely and accurate recording and provision of source incident data for the purposes of analysis, feedback, and planning.
- Manages, motivates, and reviews all FCR staff and resources, providing cost effective service delivery and performance improvements, including the optimisation of staffing levels to match demand profiles.
- Represents the Command at Force Leadership meetings, advising on policy, procedures, and performance for the FCR.
- Effective management of the Command overtime and staffing budget. Forecasting expenditure and creating governance strategies for fiscal control.
For further information relating to the role and tasks of this position please refer to the attached role requirement.
What the role requires:
- Demonstrates a high level of professional judgement, initiative, management decision making skills and knowledge, as they need to make decisions to ensure a successful delivery of front-line service on a 24-hour basis.
- Regional and National travel may also be required as commensurate with the responsibilities of the post.
- Will be expected to travel around the Humberside force area as required.
- Post holder will possess a professional qualification in one of the disciplines of Management, Finance or Personnel or proven experience of working in a Contact Management environment.
- Experience of providing a high standard of customer service in a large contact centre environment.
- Experience of developing a long-term strategy and implementing change.
- Ability to manage a large and multi-channel Contact Centre demonstrating experience of prioritising tasks and effective delegation.
For further information relating to the role and tasks of this position please refer to the attached role requirement.
Perks of working for Humberside Police:
From great perks, agile working, and professional development, we want you to have the best possible journey throughout your Humberside Police Career.
Our Police Staff work extremely hard, which is why we are proud to offer a host of reward and recognition schemes. Whether it’s Cycle to Work scheme, Gym, and health schemes, we have the perks ready for you to benefit from.
Follow the link to watch our force film! https://youtu.be/bkfuf5fa8x0
Further Perks:
- Generous annual leave allowance
- Training and development opportunities
- Coaching & Mentoring Scheme
- Access to a range of occupational health facilities (Discounted Healthcare, 1st year free and 2nd year subsidised)
- Employee assistance service (accessible 24/7)
- Flexible/Hybrid/Agile working where applicable.
- Generous pension scheme
- Blue Light Discount
- Access to the force’s onsite gyms
- Free on-site car parking
- Humber bridge tag (If travelling from the Southbank)
Pre – Employment Checks and Eligibility:
- Internal applicants MUST have completed a successful probationary period and tenure (if applicable) before applying for another role within the force.
- Applicants must meet the minimum requirement checkable history criteria of at least 3 years continuous residency in the UK to apply for roles with Humberside Police.
- Successful candidates will undergo a vetting procedure pre-requisite of employment. (Please note, with holding any information asked by the vetting department, may delay the vetting procedure, or result in your vetting been refused and the offer of employment been withdrawn)
- Tattoo’s will be reviewed as a part of the recruitment process to ensure we maintain a level of professional standards and to make sure the images do not cause offence or are unacceptable.
Contact point for applicants:
If you have any questions regarding the recruitment process, please contact us at recruiting@humberside.pnn.police.uk
How to apply for the role:
To apply for the role, please click the ‘Apply’ button below.
Please note, you must wait 3 months before submitting another application if you have applied for THIS role within the last 3 months.
For Information & Advice on completing an online application, please follow the link below.
Closing Date: Sunday 6th October 2024 at 23:55
Interview date: Wednesday 16th October 2024. Candidates invited to interview, must be able to attend in person.
It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.
The Recruitment Manager can authorise to close any vacancy before the closing date stated on the advert.
Attachments:
- Role Requirement
- Guidance for completing your application.
- Recruitment Brochure
- Preferred candidate roadmap
Humberside Police welcome applications from underrepresented communities. For further information on positive action within Humberside Police, please visit the positive action page:
Diversity and positive action | Humberside Police
We are an equal opportunities employer and a promoter of diversity and inclusion in the workplace. Humberside Police encourage and welcome applications from candidates from all backgrounds. Regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
Humberside police also have Disability Confident status, which means we are committed to making the most of the talents that Individuals with disabilities bring to the workplace.