Enquiry Officer
Come and be our first point of contact for members of the public who visit or contact the police station.
The Contact Management and Resolution Centre are looking to recruit three Enquiry Officers to provide excellent customer service to internal and external customers.
We have one full time and one part time permanent position located at Chesterfield and one full time permanent position located at Derby (covering St Marys Wharf and Peartree) so please state your preference in your application.
Please note, on occasions you may be required to work at various Reception counters throughout the County at different hours from those at your usual place of work to meet operational needs. Flexibility and the ability to travel to such locations is therefore essential.
What you’ll be doing
- Making accurate judgements and decisions which ensure the most suitable service and response is provided.
- Using multiple computer systems to interrogate, record and update data files and complete legal documentation.
- Resolving customers issues when possible or referring them to the appropriate department.
The must haves
- Experience of communicating with members of the public in a face-to-face role presenting a positive image.
- Experience of dealing with a wide range of customers with varying needs with the ability to resolve problems and manage conflict situations in a confident manner.
- Be able to use standard IT packages, systems and/or databases with experience of input, retrieval and interrogation of computer systems in a work environment.
What’s in it for you?
At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What’s more, we have a range of reward and benefits that if you join us you could enjoy.
What’s next
Please click apply to complete your application.
To support you with your application we have provided some application guidance and our recruitment process.
Who we are
Here at Derbyshire Constabulary, Police doesn't have to mean patrolling the streets. Just as important as our uniformed officers is our strong team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Derbyshire.
To understand how you can make Derbyshire safer together visit our careers website.
We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.
Fixed Base Worker
Entirely office based and requires regular use of specific non-movable equipment or access to technology and software which is only available on site.