Business Support Officer - Victim and Witness Hub
The Cambridgeshire Victim and Witness Hub supports victims and witnesses across Cambridgeshire and we are looking for a passionate and motivated Business Support Officer to join our team.
As a Victim and Witness Business Support Officer you will provide administration support to the department, supporting the team to deliver end to end support to victims of crime and ASB from initial report to Police or self-referral through to the conclusion of any criminal justice process and beyond.
The successful candidate should have previous experience of working within an administration-based environment, know how to use windows-based software, have good communication skills both written and verbal and be able to work under pressure.
This is a permanent, full-time position and the successful candidate would be expected to work between 08:00hrs and 18:00hrs on a rota basis.
Minimum Entry Requirements;
- At least one years proven experience in providing business support
- To have experience in the use of windows-based word processors and database software (Word, Excel, PowerPoint etc.)
- To have good written communication skills in order to prepare letters and memoranda
- To have good interpersonal skills and be able to communicate effectively at all levels with staff and general public, particularly victims and witnesses who may be vulnerable, demonstrating sensitivity, tact and diplomacy.
- The ability to remain calm under pressure
- To be able to organise and prioritise a personal workload and to record work accurately.
- To contribute to a wider team spirit and to help motivate others to work to a high standard
- In appropriate circumstances, make positive decisions without reference to others
The post holder will very occasionally be needed to work additional hours of an evening.
Desirable
- Familiarity with the criminal justice system
If you are interested in applying for the advertised role please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants.
For further information about the role then please contact the Victim and Witness Hub via victimandwitnesshub@cambs.pnn.police.uk or 01223 823503 and ask to speak to a member of the management team.
Additional Advert Information
All internal applicants must have successfully completed their probationary period to apply for this role.
Please note - If you qualify as an internal candidate for this role with the force that is advertising then Internal applicants can upload either a CV or the internal role summary form attached to the advert.
Please be advised that as part of the Vetting Process the BCH Vetting Unit may be required to contact your current line manager for a Supervisor Appraisal. This is in line with the 2025 National Guidelines for Vetting (APP 6.5.18). Please see examples below of when this would be a necessary requirement:
- When an individual is applying to transfer forces
- When an individual is having their vetting renewed
- When an individual is moving into a role that needs MV clearance, even if they are already in a role that requires MV
- When an individual is moving into or already in a role working closely with vulnerable individuals
If any of the above relate to your circumstances, then please expect that your current line manager will be contacted for a Supervisor Appraisal at the point of submitting your vetting application.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until a final offer has been agreed with a successful candidate and accepted by them.
Redeployees at risk of redundancy will take priority over all other applicants at any point during the recruitment process. If a redeployee does apply and is successful, they will remain on their home force’s terms and conditions.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’