HOLMES Incident Manager
Job Title: HOLMES Incident Manager
Salary: The starting salary is £43,425, which includes allowances totalling £7,427.
The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523. Plus, a 12.5% shift disturbance allowance and a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Hendon, Putney
HOLMES Incidents Managers are responsible for direct day to day contact with over a thousand Met HOLMES Cloud users across the MPS and the management of investigation records. In order to help deliver new AI functionality to users as it is released and grow the portfolio we are recruiting a further three Band D Incident Managers. As a HOLMES Incident Manager you’ll be at the heart of these efforts, supporting the MITs in a varied and important role. It’s challenging, rewarding work with a small but dynamic team of experienced HOLMES staff from varied backgrounds.
Key Responsibilities:
- To be the first point of contact for users in the use and benefits of the Met HOLMES Cloud application.
- To provide expert advice to HOLMES users, ensuring they have a full understanding of the capabilities of their role and the benefits of using the HOLMES system.
- To ensure compliance with Metropolitan Police Service HOLMES policy and national guidance, including MIRSAP.
- To support the introduction and development of National HOLMES upgrades and identify and support innovative use of the application.
- Creating new HOLMES incidents and MIPP appeals on request of an SIO including starting the Indexing Policy File
- Ensure that graphical reading and indexing is carried out in accordance with SIO Policy and HOLMES training standard and be prepared to demonstrate the correct format to users.
- Be responsible for authorising users for current incidents at their appropriate training level.
- In liaison with the Office Manager, create Custom Fields as appropriate to the incident, providing expert advice when required as to their use.
- Carry out a review of HOLMES incidents at regular intervals to present findings and recommendations to SIOs and MIR Office Managers.
- Review the HOLMES audit logs to identify any potential security breaches.
- Maintain liaison with the HOLMES Support Manager for advice on all HOLMES related issues.
- Liaise with the SIO to determine the appropriate time to archive a HOLMES incident.
- To complete Casualty Bureau training and attend Casualty Bureau at Hendon during activations to support Casualty Bureau Co-Ordinators
- To provide advice and assistance regarding activating the Major Incident Public Portal (MIPP) for public appeals or in the event of an Amber Alert (formerly Child Rescue Alert)
- On occasion represent the MPS at National HOLMES meetings in the absence of the HOLMES Support Manager
- To attend other MPS sites (currently predominantly Jubilee House, Putney, Barking and Lewisham) to assist HOLMES Incident Manager colleagues and other teams as and when required.
- To complete additional HOLMES training provided by L&D in order to become fully conversant with all HOLMES roles.
Prospective applicants are invited to submit a personal statement of not more than one typed page.
A short attachment with one of the HOLMES Incident Managers in order to better understand this role is available. All attachments need to be arranged through the HOLMES Support Manager.
Additional Information
Applicants who have applied for the HIM role in the last six months are asked to refrain from applying at this time.
Prospective applicants are invited to submit a personal statement of not more than one typed page.
Please indicate your preferred site location when prompted from the two available, but note this is not guaranteed.
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate.
Completed applications must be submitted by 23:55 on 20th August 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 2 weeks after the closing date.
Following application review, successful candidates will be invited to interview. Interview dates will commence 2 weeks after hiring manager review.