The principal responsibility of the ICT Business Manager is to undertake Business Engagement and Supplier Management activities in respect of the ICT Managed Services Contract and all other support contracts with Suppliers of ICT services and products.

In respect of the ICT Managed Services Contract and all other support contracts with Suppliers of ICT services and products

• Routine and tactical management of ICT Service Management budgets. Review and approve monthly invoices and support contract/licence renewal payments to all Suppliers as necessary to maintain levels of service, maintaining communications with Business Owners and Senior Users as needed
• Have ownership of the “Service Management” Towers within the Managed Services Contract(s), [MSC]
• Monitor, analyse and report on Financial Management Information relating to all ICT Suppliers through maintenance of Third Party Supplier Management database, applying specialist knowledge of ICT Services to ensure its accuracy. Working closely with the Procurement Department to ensure compliance with contractual law
• To lead on the development and maintenance of effective ICT Service Management, ensuring that quality ICT Services are delivered to meet the needs of the Business through effective engagement
• Anticipate, drive and implement MSC contract change requirements and changes to working practices to meet the needs of the Business
• To monitor performance of project, team, Managed Service Contract(s) and initiate changes to deliver improvement
• Monitor the provision of secure and stable ICT services to support business outcomes through effective risk management strategies and maintain risk register and supporting information and involvement with others
• To provide an effective interface between the ICT Department and the business areas
• Work to ensure adherence to relevant Standards such as ISO 20000 for ICT Service Management undertaking appropriate assessments, verifications and internal audits to monitor compliance to those standards.
• Champion the practical application of the ITIL framework as the single point of contact for all ITIL related matters, as well as representing the Alliance at best-practice forums and ITIL initiatives at Regional and National level.
• Chair regular Service Review meetings of the Managed Services Contract and other Third Party supplier contracts as needed.
• Act as the Alliance ICT Escalation Manager in cases of the unsatisfactory performance of any ICT Supplier or service
• Review and approve support documentation presented as part of the Acceptance into Service (AIS) process from a SLM best practice point of view and ensure Service requirements can be met using the proposed SLA and Support Contracts
• Acts on behalf of ICT Digital Engagement Manager as required

IMPORTANT INFORMATION

Appointment of the successful candidate will be from February 2026 at the earliest.