Technical Support Co-Ordinator

Are you an experienced IT professional with a passion for providing technical support and development? Join our team at Avon and Somerset Police, where you will play a crucial role in delivering high-quality technical services and support.

Core Purpose of the Role:

Providing technical support and development for the IT Directorate and the organisation. We're looking for candidates who have a genuine interest in technology, some hands-on technical experience and a strong enthusiasm for helping others. Good customer service skills and a positive, proactive approach are just as important as technical ability, as you'll be working with our end users to solve problems and improve their experience.

Key Responsibilities:

Provide expert technical advice and guidance to end users of equipment, ensuring they have the support they need to effectively utilise our products.
Manage assets efficiently, maintain accurate records, and ensure optimal levels of stock and equipment are upheld.
Liaise with third-party suppliers and service providers to ensure seamless operations and maintain strong professional relationships.
Ensure the efficient management of system data and relevant technical applications, operating to agreed performance standards, governance, and ITIL practices.
Conduct service monitoring, proactive prevention, and associated maintenance, including equipment monitoring, fault diagnosis, and resolution.
Provide technical knowledge to a range of support and development services, including system administration, database interrogation, and documentation production.
Emergency Communications: Prepare and maintain emergency communications facilities and systems to sustain business continuity.
Coordinate with policing teams and resources for pre-planned and spontaneous events, ensuring equipment and staff availability.

Skills and experience required:

Proven experience in providing technical advice and guidance to end-users, ensuring effective and safe use of equipment.
Strong ability to manage assets, maintain accurate records, and monitor stock and equipment levels to support operational efficiency.
Demonstrated capability in coordinating with third-party suppliers and service providers to ensure timely delivery of services, maintenance, and support.
Relevant technologies – building/maintaining laptops, desktops, mobile devices, break/fix.
Deploying Windows and M365 based hardware and associated technologies.
Providing assistance to projects and large deployments.
Providing technical subject matter expertise and managing resolution of complex issues

Additional information:

In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: Talentpolicestaff@avonandsomerset.police.uk
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
The successful candidate will need to hold a full UK driving licence and you will be required to upload copies of your licence during the application process.