Investigation Support Officer
An exciting opportunity has arisen to join us as an Investigation Support Officer.
We are looking for individuals who have good communication skills to deal with enquires from a variety of people, both via the telephone or electronic media and who also have the ability to accurately record and investigate reported incidents.
What you will be doing?
You will balance investigatory tasks relating to volume and priority crime, ASB and other reported matters, to provide a first-class response to the public, finalising the suitable outcomes.
You will be required to:
- Assesses risk and identify the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.
- Inform the caller/reporter of the incident of the plan or outcome, ensuring highest standard of safeguarding and service.
- Maintain high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.
- Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
This role is a fixed location, based at a Dyfed-Powys Headquarters in Carmarthen. You will be required to work shifts which range between 7am to Midnight, 7 days a week)
Salary starts at £24,675 and rising to £26,106 over three years. Applicable allowances for shift and weekend working will be payable in addition to this.
If you think you have the skills and passion for this role, please click the attachment below to view the role profile. If you think this is the role for you, please complete an application, evidencing against the required attainments (usually found on the last page of the role profile).
Please also refer to the candidate guidance link below which provides more detail on how to complete your application.
What can you expect?
- All new starters will have a buddy/mentor to support you when you join
- 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays
- Additional 24 days flexi leave (role dependant)
- Access to on-site gyms and fitness classes
- Hybrid/Agile working (role dependant)
- Discounts from various retailers via the Blue Light Scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
- Pension scheme
- Staff Support Networks
- Flexible working opportunities
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
All candidates are subject to vetting and medical checks.
Please note for any part time vacancies, the salary will be pro rata.
Interview to be held on: 16/09/2025 - 18/09/2025
Diversity and Welsh language
Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service.
We continue to work towards creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.
Find out if you’re eligible for Positive Action here.
We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.
Information point:
If you require any further information about this role, please do not hesitate to contact: recruitment@dyfed-powys.police.uk
Or attend our weekly drop-in recruitment event, Wednesday @ 11am – 11:30am here.