Switchboard Operator
Switchboard Operator - Force Control Room
Operational Support Services
Salary Grade 2 - £25,947.47 plus 14.60% shift and 10% weekend allowances
Based in St. Asaph Force Control Room
This is an opportunity to make a real impact, where you’ll provide a crucial service and provide an efficient and effective switchboard service on behalf of North Wales Police. You’ll be answering calls received and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively and where suitable, advise and resolve at first point of contact.
This is a role which will offer you further opportunities as you grow in the role, so be sure not to miss out and read on to uncover the full details…
Here are some of the accountabilities of the Switchboard Operator role:
- To provide a quality customer service to all members of the public.
- To answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at first point of contact.
- To operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.
- To support the Control Room Operations as and when required e.g. Major Incident situations.
- To receive and transmit data and message/data e.g. email and utilise Force Systems to resolve queries.
- As a secure Force Communications Centre (FCC), there will be a requirement to cover reception duties which will include the following:
What will I need to be considered for this Switchboard Operator role?
- NVQ level 2, or equivalent level of qualification, or an equivalent amount of proven relevant experience.
- Ability to communicate fluently through the medium of Welsh and English.
- Good communication skills together with the ability to work well in a team environment or on their own initiative.
- The use of information technology to a standard level together with knowledge of Microsoft packages.
Individuals will be working pattern attached – 4 on 4 off.
Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.