Secretarial Support Officer
Secretarial Support Officer
Location: York
Contract: Permanent
Hours: Full Time, 37 hours per week, Monday to Thursday 8:30am-5pm Friday 08:30am-4:30pm
Salary: Scale 2-3, £24,747-£26,703
Closing Date: 9am, 26th January 2026
The Opportunity
We are currently recruiting a Secretarial Support Officer to join our Executive Support Services Team, where you will be responsible for delivering secretarial support to senior executive officers and staff; covering but not limited to diary management, case file management, document production, meeting facilitation and customer contact.
If you have excellent customer service, problem solving, planning and organisational skills we would like to hear from you!
Key responsibilities:
- Deliver a high-quality secretarial support service to executive members.
- Provide a meeting facilitation service, to include arrangement and coordination of attendance, taking, compiling, and circulating minutes, agendas and supporting papers.
- Deliver service in accordance with agreed KPIs and SLAs as well as identifying and developing ongoing process and service improvements.
- Effectively maintain and manage files, in accordance with relevant legislation, regulations or procedures.
- Share knowledge with colleagues to ensure a seamless and consistent service.
- Develop and maintain a good knowledge of key procedures and processes, identifying, resolving, and escalating issues.
- Respond to queries and provide advice, guidance, or signposting.
- Promote the service catalogue, associated tools, SLA’s and KPI’s, ensuring they are understood by service users and colleagues.
- Develop and maintain effective working relationships with colleagues, key stakeholders, unions, and staff associations.
- Support and drive initiatives for the digitisation of material including meeting papers and other documentation.
What We’re Looking For:
- Proficient in Microsoft Office applications.
- Experience of arranging meetings and managing multiple senior managers’ diaries.
- Excellent notetaking skills with high levels of accuracy to meet requirements and timescales.
- Excellent planning and organisational skills, including the ability to manage multiple tasks at one time.
- The ability to work as an individually as well as part of a team.
- A high level of attention to detail including producing and presenting accurate data and information.
- Excellent customer service, problem solving and interpersonal skills, including the ability to communicate with a broad range of customers across a variety of platforms.
- The ability to produce a high standard of work to meet specific deadlines whilst always maintaining accuracy and quality of data.
- The ability to handle a range of issues of sensitivity and confidentiality with patience, confidence, and professionalism.
Working for the emergency services is both meaningful and impactful. At North Yorkshire Police we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation.
We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:
- Local Government Pension Scheme – secure and competitive retirement planning
- Salary Sacrifice Car Scheme – access to affordable vehicle leasing options
- Generous Annual Leave – 24 days rising to 30 with length of service, plus bank holidays
- Health Cash Plan
- Blue Light Discount – enjoy savings at major retailers and services
- Flexi-Time for Staff Roles – tailor your working hours to suit your lifestyle while meeting team objectives
- Access to Trade Union Membership – opportunity to join UNISON
- Inclusion & Diversity Networks – connect with colleagues and contribute to a culture of belonging
- Health & Wellbeing Services – access to resources that support your physical and mental health
To be considered for this role, applicants must meet the following requirements:
- You must have the right to work in the UK, with no restrictions on your employment
- Hold a full UK manual driving licence
- Internal applicants must have successfully completed their probation period
- Meet residency requirements for vetting:
o RV Level Vetting – minimum 3 years UK residency
Your Application
North Yorkshire Police is an equal opportunity employer, committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.
Safer Recruitment
North Yorkshire Police is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.
Ready to Apply?
As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile.
Interviews are scheduled to take place: 3rd February 2026
We look forward to receiving your online application.