The principal responsibility of the ICT Support Officer is to provide detailed technical knowledge and assistance to facilitate the effective and efficient running of ICT networks, systems and services.

In particular to:

• To support ICT Analysts with the management of police networks, systems and services. Implementing new systems or data extracts and reports
• Investigating any reported issues with performance, reliability, capacity and security to enable any issues to be dealt with before they impact on the services provided.
• Provide network, system and service administration through training and supporting others to perform such tasks.
• Enabling access to systems, information and resources when required and where authorised, maintaining the security of police data by managing access to systems.
• Contributing to the design, development and build of new systems, applications and processes.
• To ensure that agreed best practices and procedures are followed and that all work is to the required standard and fully documented.

Please see attached Role Profile for further information.