Police Enquiry Officer
We are welcoming applications for the role of Police Enquiry Officer with Devon & Cornwall Police based at the following location(s): Barnstaple
Salary: Grade 4 - Starts at £24,921 rising by yearly increments to a maximum of £27,351 per annum
Please note that the above salary is based on working 37 hours per week. If this role is part-time or you are appointed on a part-time basis your salary will be prorated to reflect this. Exceptions to starting salary may apply if you are an existing Devon and Cornwall or Dorset Police Staff employee substantively posted to a role at the same grade.
Type of employment: Permanent
Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.
The role includes:
- being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means,
- providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies,
- receiving and recording information appropriately and accurately,
- dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.
The Police Enquiry Office will be open from Monday to Saturday.
What benefits you get if you join us
- A completive salary with yearly increments.
- Plus, Weekend Working Allowance.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
- Sick pay allowance, variable in accordance with length of service.
- Local government pension scheme.
- Supportive training and mentoring, including with IT and systems.
- Access to the Blue Light Card Scheme for discounts and services.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
- Continuing Professional Development.
- Making a difference within your community.
What we are looking for from applicants
- Proven customer focus approach.
- Excellent communication skills, including experience of dealing with conflict.
- Ability to work under challenging and difficult circumstances.
- Effective team working skills.
- Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
- Full driving licence, unless prevented by reason of disability.
Initial training
For the first few weeks, there will the requirement for successful candidates to:
- Attend an initial induction course, which will likely be a full two weeks (37 hours each week) plus additional courses thereafter as required.
- You will be able to claim overtime for these additional hours for training purposes.
Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
Further Information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers: PEOsupervisors@devonandcornwall.pnn.police.uk
Please remember once you have submitted your application form it may be shortlisted before the closing date.
Want to know more about this role?
Further detail regarding this role and the essential requirements can be found within the role profile attached below.
If you think this may be the role for you and would like further information, please contact:
Hiring Line Manager: Geraldine GILLIES - Police Enquiry Officer Supervisor
Email Address: geraldine.gillies1@devonandcornwall.pnn.police.uk
Telephone Number: 07890904277
What you get if you join us:
If you work for us, you will get access to:
- A competitive salary with yearly increments.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
- Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
- Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
- Company sick pay.
- Competitive local government pension scheme.
- Job related equipment, as required.
- Free onsite parking at many police sites throughout the counties.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
- Development and training opportunities.
- Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
Additional Information
Recruitment process
Application Stage:
To apply for this role, click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.
Already have an account? If you have previously created an account, please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application.
Once registered, you will have to complete an eligibility form to apply. If eligible you will move to the application form stage where you will evidence your suitability for this post. The closing date for applications is 07/05/2024, 12:00.
Selection Stage:
The selection for this role will consist of Shortlisting, Interview.
Applications will be anonymised and then shortlisted by the shortlisting panel. Following the shortlisting you will be notified of the recruitment decision via email along with feedback on your application.
If successful, you will then be invited to an interview. This will be based on the behaviours outlined within the role profile. The interview process is due to take place week commencing 27 May 2024.
Some roles may also require an assessment and / or fitness test. Further information on this will be provided following the shortlisting process.
Pre-requisites:
If you are successful through the selection stage of the recruitment process, we will make a conditional offer of appointment and commence pre-requisite checks. These checks can include:
- Vetting checks,
- Reference checks,
- Medical assessment,
- Qualification review,
- Right to Work checks.
A formal offer of appointment and start date will not be agreed until all checks are satisfactorily completed. If you are successful at the selection stage your conditional offer will outline which of these checks are applicable to you.
IMPORTANT INFORMATION:
The application system only remains active on a single page for a period of 60 minutes.
Please ensure you allow time to complete your application fully as part complete pages do not save.
If the role has evidence questions you are required to complete in the application form, you may wish to complete these remotely and then paste your answers into the boxes at time of submission. Please note, each evidence criterion is set to a maximum of 2000 characters.