Business Support Officer - Feb 26
Business Support Officer
Location: Transport & Logistics Hub, Thirsk
Contract: Permanent, employed by North Yorkshire Police
Hours: Full Time, 37 hours per week
Salary: Scale 3, £25,242 - £26,703
Closing Date: 1st March 2026
Role Profile business support.pdf
The Opportunity
As a Business Support Assistant, you will provide day‑to‑day support across transport administration, help desk and reception services, client appointments, and general customer enquiries. You will help maintain accurate records, support compliance with legislation and organisational procedures, and contribute to continuous improvement across the service.
You will work collaboratively with colleagues across Police and Fire, supporting the delivery of the Transport & Logistics service catalogue and contributing to key projects and initiatives. Your ability to produce accurate data, meet deadlines, and maintain excellent customer service will be central to your success.
Key Responsibilities
- Deliver high‑quality administrative, help desk, and customer support services across Transport & Logistics.
- Meet agreed KPIs and SLAs while identifying opportunities for service and process improvement.
- Maintain accurate records and ensure compliance with relevant legislation, regulations, and procedures.
- Develop a strong understanding of key processes, escalating issues where appropriate.
- Provide timely and accurate data in collaboration with colleagues.
- Support research, project work, and service development initiatives.
- Build effective working relationships with colleagues, clients, and stakeholders.
- Take responsibility for personal health, safety, and welfare, and work within organisational policies.
- Engage positively with clients across Police and Fire, providing feedback to support service development.
- Process invoices in line with Transport Administrator Supervisor guidance.
- Provide general administrative support including scheduling, correspondence management, and office organisation.
- Prepare and edit documents, reports, and presentations.
- Assist with planning and coordinating meetings, events, and conferences.
- Use office technology and software effectively, including data entry and digital communication tools.
What We’re Looking For
- Proven experience delivering high‑quality, customer‑focused administrative services, ideally in a high‑volume environment.
- Strong customer service, problem‑solving, and interpersonal skills, with the ability to communicate effectively across multiple platforms.
- Proficiency in Microsoft Office and IT systems, with excellent attention to detail and confidence producing accurate data.
- Knowledge of transport‑related legislation (e.g., vehicle testing regulations) is desirable but not essential.
- Experience with financial systems or transport support is an advantage.
Why Join Us?
Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation.
We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:
- Local Government Pension Scheme – secure and competitive retirement planning
- Salary Sacrifice Car Scheme – access to affordable vehicle leasing options
- Generous Annual Leave – 24 days rising to 30 with length of service, plus bank holidays
- Health Cash Plan Blue Light Discount – enjoy savings at major retailers and services
- Flexi-Time for Staff Roles – tailor your working hours to suit your lifestyle while meeting team objectives
- Access to Trade Union Membership – opportunity to join UNISON
- Inclusion & Diversity Networks – connect with colleagues and contribute to a culture of belonging
- Health & Wellbeing Services – access to resources that support your physical and mental health
To be considered for this role, applicants must meet the following requirements:
- You must have the right to work in the UK, with no restrictions on your employment
- Hold a full UK manual driving licence or ability to travel
- Internal applicants must have successfully completed their probation period
- Meet residency requirements for vetting:
o RV Level Vetting – minimum 3 years UK residency
Your Application
North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.
Safer Recruitment
North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.
Ready to Apply?
As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile.
Interviews are scheduled to take place: W/C 9th March 2026
We look forward to receiving your online application.