Vehicle Recovery Supervisor
Salary: Band 7, £32,874 - £35,772 (Please note it is Northumbria Police policy to appoint at the beginning of the band)
Location- Currently Agile - home working and Northern Communications Centre, Ponteland. However please note this will move to full time working from Cobalt Business Park, North Tyneside in Spring 2027.
Hours- Full time, 37 hours per week
Contract – 12 month fixed term contract / secondment
Working for #TeamNP
Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.
As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.
As a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.
Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
Learn about our full benefits package
The Role
Northumbria Police is seeking an experienced Vehicle Recovery Supervisor to lead the Vehicle Recovery Team within our Communications department.
In this pivotal role, you will be responsible for managing the delivery of an effective, efficient and legally compliant vehicle recovery service across the force area. You will oversee staff performance, manage contractual arrangements with external recovery providers, and act as the Force lead for vehicle recovery matters at both regional and national level.
You will ensure full compliance with relevant legislation, maintain high standards of customer service, and provide expert advice and guidance to officers, staff and external partners. This role plays a critical part in supporting operational policing and safeguarding public confidence.
What you’ll do
- Lead and manage the Vehicle Recovery Team, including workload allocation, performance management, wellbeing, training and development
- Oversee vehicle recovery and boarding contracts, ensuring service delivery, financial control and compliance with legislation and Health & Safety requirements
- Manage and maintain vehicle recovery systems, procedures and data, identifying and implementing service improvements
- Act as the Force’s main point of contact for vehicle recovery matters, providing specialist advice to officers, staff and external stakeholders
- Produce reports, statistics and performance information to support senior decision-making and legal, financial and operational requirements
Sound interesting? For full details, please refer to the job description.
What you’ll bring
- Knowledge of relevant legislation, including the Road Traffic Act and legislation relating to vehicle seizure, recovery and disposal
- Demonstrable experience working within a vehicle recovery environment
- Proven line management experience, including performance and workload management
- Experience of financial or account management
- Strong written and verbal communication skills, with the ability to engage confidently with a wide range of stakeholders
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more? For further information about the role please contact Christine Binder via email at Christine.binder@northumbria.police.uk
What we offer
- 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
- NHS Fleet Solutions Car Lease Scheme
- Enhanced maternity, shared parental and adoption leave
- Flexi time - allowing you to fit your working hours around your individual needs
- Flexible working (we are happy to discuss options such as compressed hours)
- Agile working – option to work from home, your team zone, and spaces across the force
- Fantastic market-leading public sector pension scheme with up to 16% employer contribution
- Corporate travel schemes – local rail, bus services and metro discounts
- Access to private healthcare and eye test vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
- Access to gyms in some stations
- Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
- Cycle to work scheme
- Opportunity to volunteer in local community
We are committed to building a dynamic, agile workplace where meaningful connection are key. For roles designated as agile or home-based, employees will work from a Force site at least once a week, with two days recommended. Hiring managers will be happy to discuss how this works in practice at interview stage. This approach helps build strong relationships, supports wellbeing, and fosters collaboration across teams.
Please note this will move to full time working from Cobalt Business Park, North Tyneside in Spring 2027.
Just so you know
Candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Vehicle Recovery Supervisor with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a fixed term / Secondment role subject to a six-month probationary period
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
Please note if you are interested in applying for this secondment opportunity, please discuss this with your Line Manager and gain agreement prior to applying.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.