Police Contact Enquiry Officer

Are you looking for a job role where no two days will be the same?
Do you want to support the communities of Berks, Bucks and Oxon?
Are you passionate about identifying and helping to protect the vulnerable?

If so, Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.

As a Police Contact Enquiry Officer you will be at the heart of helping to protect and support the local community. You will be the first point of contact for all members of the public visiting the police station and will respond to a wide range of enquiries. You will offer support and reassurance to victims, witnesses, and vulnerable people and will record incidents and crimes, both face to face and online. You will deal with offenders and complete a variety of court-ordered registrations, including sex offenders and bail. You will need to be assertive and use your excellent communication skills to reason with and calm emotional and upset visitors, whilst showing sensitivity and an understanding of confidentiality and diversity. Problem solving and decision making skills are essential, as is the ability to work both as part of a team and independently

You will also deal with internal customers and will provide a high quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of evidential property.

Please note the job description is currently under review.

Please note for this role there is a requirement to attend a 2 week full time training course that may be based in Hampshire. If is based in Hampshire we will provide accommodation for this.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 21953. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 24th November 2024

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