Candidate Support Lead
Job Title: Candidate Support Lead
Salary: The starting salary is £38,926, which includes allowances totalling £2,928.
The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Kennington
Job Purpose
Within this role the Candidate Support Lead will report into the Talent Acquisition Manager, who owns the delivery of a recruitment service that entails supporting candidates throughout their recruitment journey across a variety of recruitment stages.
The Candidate Support Lead will be responsible for the following activities (but not limited to):
- To deliver proactive, personalised and outcomes-focused candidate care throughout the MPS recruitment process.
- Improve candidate satisfaction, reduces disengagement, and enhances conversion by building strong relationships and leading targeted engagement activity.
- As part of a team with performance expectations, the role holder is accountable for improving recruitment outcomes and delivering service innovation, especially for underrepresented candidate groups.
Candidates looking to join MPS as Officers are likely to have questions about day-to-day life in a frontline role in MPS, so we’re particularly keen to hear from applicants who can share their own experience with candidates as they support them through the recruitment process.
Key Result Areas
Candidate Support and Care
- Act as the primary point of contact for an assigned cohort of candidates, delivering timely, accurate, and supportive communication at all stages of the recruitment journey.
- Apply discretion and judgement to resolve individual candidate concerns and unusual queries within a wider decision-making framework.
- Provide clear and empathetic feedback, including to those not progressing, ensuring all applicants receive closure aligned with MPS values.
- Represent the MPS professionally at recruitment fairs and outreach events to promote the employer brand and increase candidate pipeline diversity.
Process Management and Continuous Improvement
- Design and deliver candidate outreach and re-engagement strategies to increase yield and reduce drop-out, including targeted support to underrepresented groups.
- Collaborate with the Talent Attraction Lead and wider recruitment team to plan and run external engagement events and work experience opportunities.
- Serve as the recruitment team lead on process enhancements linked to internal inclusion initiatives, such as the London Race Action Plan (LRAP).
Compliance and Record Keeping
- Monitor candidate activity across the applicant tracking system, identifying drop-out risks, trends, and opportunities for intervention.
- Consolidate team feedback and present continuous improvement recommendations at quarterly review sessions with Band B and Band A leads.
- Pilot new communication tools, re-engagement campaigns, or process changes to optimise candidate experience and service performance.
Service Contribution
- Maintain comprehensive, accurate records of candidate engagement to support performance tracking, pipeline forecasting, and audit compliance.
- Ensure all engagement complies with relevant employment legislation, data protection standards, and equality requirements.
- Coordinate with stakeholders to ensure documentation and pre-employment checks are completed correctly and in a timely manner.
Deliver against team performance targets in a results-focused environment
- Contribute to individual and team performance outcomes through measurable improvements in candidate yield, satisfaction and campaign efficiency.
- Work within a performance-managed environment, where key statistics (e.g. disengagement, re-engagement, conversion) are reviewed quarterly.
Operate flexibly to support campaign delivery and ensure operational resilience across periods of high recruitment demand.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.
Completed applications must be submitted by 23:55 on 4th December 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
Following application review, successful candidates will be invited to interview.