The Switchboard role provides an effective, efficient and customer focused service to all callers to the GMP. You will receive and action all incoming calls to the centre including internal and external customers, answering in a timely manner to ensure the Contact Centre meets Branch and Force performance targets and to ensure high standards of customer service are met

Our offer

The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork.

You will be on the frontline, helping people and responding to some of the most difficult situations. This is a tough role but rewarding - your contribution will make a difference to the people and communities of Greater Manchester and will save lives.

You will be responsible for managing digital and telephone contact. You will have the ability to remain calm, work well under pressure and identify and record vital details quickly and accurately. You will have excellent communications skills, the willingness to continually develop your skills and knowledge and a clear victim centred focus.

Rewards

We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay.

In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.

How do I apply?

Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.

You must upload a supporting statement to this portal prior to you submitting your form. The supporting statement that you provide must provide your experiences to cover the 2 sections below;

Part A - Skills

Demonstrate, using examples, in no more than 500 words how you meet the required skills
• compassion
• resilience
• respect
• problem solving

Part B - Experience (could include employment experience, study, lived experience)

Demonstrate, using examples, in no more than 500 words how you meet job requirements through experience

• Collating accurate information
• Remaining calm under pressure
• Effective communication skills
• Effective team work

Your CV is not needed at this stage. Instead, please upload your supporting statement within the CV upload section of the application form.

These posts are based at Force Headquarters, Northampton Rd, Manchester, M40 5BP.

These posts attract 20% shift allowance and 15.45% weekend enhancement

The job description is currently under review and although the main aim of the role will not change, there are some proposed minor changes to the duties and responsibilities of the role, including changing the salary from a career grade B/C to a flat grade C, salary band £23,121 - £24,462.

As an equal opportunities’ employer, GMP is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join GMP.