Infrastructure Operations Engineer - Band I - Technology - CSC - Counter Terrorism Policing HQ
Job Title: Infrastructure Operations Engineer - Band I - Technology - CSC - Counter Terrorism Policing HQ
Salary: The starting salary is £50,406, which includes allowances totalling £8,203.
The salary is broken down as £42,203 basic salary, which will increase annually until you reach the top of the scale £47,668. Plus, 12.5% shift disturbance allowance, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Regional - Birmingham
Job Summary
Counter Terrorism Policing (CTP) relies on a wide range of technologies. As an Infrastructure Operations Engineer, you will support the Infrastructure services that underpin CTP operations to keep the country safe.
This role is aligned to the Infrastructure Operations Engineer role set out within the Digital and Data Profession Capability Framework (DDAT).
You will join a team of Infrastructure Operations Engineers, located east of Birmingham, with easy access to the M6 and M42. This is a fantastic opportunity to assist in working within a world class Platform Services Team, providing technical support for the network, from 7am to 7pm on weekdays. Compressed shift patterns are available allowing a 4-day working week. You’ll also join an on-call rota, providing critical support, 24/7/365.
At this role level, you will:
- Work with a ticketing system to action service requests, incidents, and changes to the infrastructure platforms.
- Adhere to best practices for infrastructure technologies.
- Work within a service management tool working through ticket workloads to SLA (Service Level Agreement) priority.
You will work on a variety of platforms and tools so having the ability to quickly learn technical skills are key to your success.
The ideal candidate will have:
- A background in platform infrastructure support or cloud platforms.
The Infrastructure Operations Engineer will be part of an Agile service delivery team.
The Platform Services team is a key component of Counter Terrorism Police’s IT strategy which operational activities depend on.
Key Tasks
As an Infrastructure Operations Engineer, you will:
- Manage the operation of the Infrastructure Platforms.
- Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities.
- Ensure personal workload is effectively managed, prioritised and issues are escalated to line management, as necessary.
- Ensure adherence to required polices, standards, controls, and best practice.
- Create and utilise technical documentation to ensure all services are maintained and knowledge is shared.
- Proactively monitor infrastructure environments to help prevent issues arising.
- Help drive continuous improvement across platforms to ensure security and reliability.
- Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance
- Deputise for Senior Infrastructure Operations Engineers as required.
Key Skills
- Availability and capacity management
- Information Security
- Modern standards approach
- Programming and build (software engineering)
- Service Support
- Systems Design
- Systems Integration
Vetting
All appointments are subject to the post holder satisfying the required level of security clearance at the time of appointment and for the duration of the attachment agreement. Failure to achieve such clearance or removal of such clearance will result in the termination of employment. This does not affect your statutory right.
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV) clearance.
As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.
Completed applications must be submitted by 23:55 on 9th December 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
Following application review, successful candidates will be invited to interview. Interview dates will commence 6 weeks after the closing date.