IT Infrastructure Technician

To provide technical support for Information Technology and Communication Systems within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL.

What You’ll Do

To support the ICT Service Desk to resolve calls/issues and liaise with other ICT staff to support departmental objectives in relation to both support and project work.

To cover for the first line Service Desk when required, including fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries including relaying messages to other staff.

To provide 2nd Line support service

To assist with ICT maintenance activities to include;

Cloud Migrations particularly Office 365

Microsoft Exchange Administration

Microsoft System Center Configuration Manager

Microsoft Active Directory Administration

Microsoft Azure

Microsoft Intune

VMWare

To assist with the delivery and installation of ICT assets through support, projects and the IT Request Process, covering the following;

Desktop Pc’s

Laptops

Network equipment

Mobile and remote access devices

Audio visual equipment

Telephones

Radio equipment

To assist IT Engineers in the development and problems solving of IT systems and software.