- S25-365 ICT Applications Officer (LC6)

Lancashire Constabulary is looking for an ICT Applications Officer to join our team.

As an ICT Applications Support Officer you will be part of the second line support team, responsible for all critical and strategic ICT software applications throughout the Constabulary.

The role will require you to use your technical background and knowledge of software applications to support our customers by resolving technical incidents and fulfilling service requests, which, may include building or enhancing existing solutions.

A background of providing software support or development coupled with clear communication skills are a vital requirement for this role; ensuring we provide prompt and effective support and keep our customers updated.

You will assist our staff, third parties and the wider ICT teams by ensuring that relevant information is shared and available, so any disruption to service is minimised.

At times here will be a requirement to perform on-call duties on an ad hoc basis for systems upgrades and if technical issues are being experienced outside of core hours.

The support team office is covered 08:00-17:00 on an informal rota.

Key Responsibilities:

To support the constabularies internal customers by answering queries and resolving incidents and requests where necessary, maintaining compliance with agreed internal and external Service Level Agreements.

Engage with 3rd party suppliers, utilising agreed methods of communication to log and progress incidents through to resolution.
Ensure organisation administration such as: access / security / permissions, structures / units, workflow assignments are up to date in line with Constabulary requirements.

Please see the attached job specification for further details.

Skills and Experience:

Relevant work experience in an IT related role or evidence of other relevant skills that can be transferred into the role.

Experience of interpreting complex national rules, regulations, requirements and identifying options / solutions on how to accommodate those within a system.
Knowledge of Microsoft Software Applications, including MS Office-word, Excel, Power Point.

Vetting and Medical:

Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.

Benefits:

25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
Sick pay provisions
Generous maternity / paternity and adoption leave entitlements
Option to become a member of the onsite unions
Discounts from various retailers via the Blue Light Scheme
Access to on-site-gyms – HQ
Cycle to work scheme
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
Hybrid / Agile working (role dependant)

Artificial Intelligence (AI) Assistance Disclaimer

Whist we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.

By utilising this functionality, you acknowledge and agree to the following:

AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.

Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.

Before you complete the online application, we would advise you to read the attached Information and Guidance documents.

Closing date: Friday 14th November 2025 at 10am.