ICT Technicians
To provide technical support for Information Technology and Communication Systems within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL.What You’ll Do
To support the ICT Service Desk to resolve calls/issues and liaise with other ICT staff to support departmental objectives in relation to both support and project work.
To cover for the first line Service Desk when required, including fault recognition, logging, recording, diagnosis, and rectification as well as responding to general queries including relaying messages to other staff.
To provide 2nd Line support alongside the Service Delivery Team or appropriate workstream.
To assist with ICT maintenance activities to include:
Microsoft server/desktop administration
Desktop & server patching
Software undefined
Active Directory administration
Backup / archiving tasks
Telephone/Teams system administration
Radio system admin
Audio/Visual systems
To assist with the delivery and installation of ICT assets through undefined, projects, and the IT Request Process, covering the following
Computers/Laptops
Network equipment
Audio visual equipment
Telephones/mobile phones
Teams Room Systems